Wifinity

Field Operations Engineer

Wifinity

full-time

Posted on:

Location Type: Hybrid

Location: Exeter • United Kingdom

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About the role

  • Deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites
  • Troubleshoot network and client device issues onsite
  • Collaborate with Customer Service, Technical Support, and Installation teams
  • Perform network performance analysis, compile reports, and respond to monitoring alerts
  • Conduct scheduled maintenance and respond to live break-fix faults in the field
  • Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards
  • Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches)
  • Commission remote sites onto the Wifinity core network
  • Audit installation quality and create/test procedures
  • Investigate and repair faults, liaising with management team
  • Keep accurate records of changes, ensuring new hardware/services are integrated
  • Ensure safe working conditions and compliance with Health & Safety standards
  • Train and support Field Engineering staff

Requirements

  • Full UK driving license
  • Previous experience in field engineer / field network engineer role
  • Willingness to travel and stay overnight across the UK to meet business needs
  • Be part of On Call Rota
  • Strong written, verbal, and ICT skills; able to maintain accurate systems and reports
  • Experience in client-facing roles with proven customer service ability
  • Flexible team player, able to work independently to deadlines
  • Proficient in using netbox to locate site / device information
  • Experienced with Ruckus, Cambium and Mikrotik
  • Able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs
  • Able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health
  • Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis)
  • Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling
  • CCNA-level networking knowledge
Benefits
  • Annual Leave Buy & Sell Scheme
  • Remote first working environment
  • Positive environment free from bullying or harassment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network performance analysiswireless surveysWi-Fi optimisationinfrastructure installationcablingfibreswitchesCLI configurationfibre splicingCCNA-level networking
Soft Skills
customer servicestrong written skillsstrong verbal skillsICT skillsflexible team playerindependent workdeadline management