Wifinity

Senior Service Delivery Manager – Defence

Wifinity

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Provide high level of service through day to day engagement and relationship building
  • Manage budgets and service performance reporting
  • Handle customer escalations and queries effectively
  • Schedule and chair customer meetings including regular service reviews
  • Analyze and present service performance data to stakeholders
  • Identify trends and areas for improvement from customer feedback
  • Collaborate with operations teams to ensure timely execution of tasks
  • Engage in incident and change management processes
  • Build trust and sustainable relationships with customers

Requirements

  • Possesses strong understanding of the defence sector
  • Has strong leadership skills and is able to engage individuals across all levels of an organisation
  • Has strong written and verbal communication skills, and is able to analyse and present complicated data in a clear and concise way
  • Is detail oriented and able to analyse information and data coming from different sources
  • Is able to work independently and as part of a team in a fast pace environment
  • A people person with the ability to enjoy others company and build relationships with people at all levels
  • Experience in service delivery management in the WiFi market or telecommunications industry
  • An understanding of ITIL best practices, particularly Incident, Problem & Change
  • Proven record of producing quality service reporting
  • Understanding budget and P&L reporting
  • Experience in stakeholder management including attending service reviews
Benefits
  • Annual Leave Buy & Sell Scheme
  • remote first working environment
  • flexibility for a healthy work / life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service delivery managementdata analysisservice performance reportingbudget reportingP&L reportingincident managementproblem managementchange managementstakeholder managementcustomer feedback analysis
Soft Skills
leadershipcommunicationrelationship buildingdetail orientedindependent workteam collaborationcustomer engagementproblem-solvingpresentation skillsinterpersonal skills