Continuous Improvement Manager
Wifinity
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Support the delivery of Wifinity’s operational excellence agenda by executing improvement initiatives
- Optimise processes and embed consistent ways of working across Operations
- Translate defined strategy into practical, measurable improvements that enhance efficiency, service quality, and scalability
- Work closely with operational and functional teams as a hands-on improvement lead
- Translate strategic objectives and senior-level priorities into operational improvement initiatives and measurable goals
- Work across functions to ensure improvements are aligned and deliver end-to-end value rather than isolated gains
- Identify, analyse, and support prioritisation of process improvement opportunities in collaboration with stakeholders
- Develop and maintain process maps, documentation, and standard operating procedures
- Lead and deliver transformation initiatives through process design and operational readiness.
Requirements
- Experience in operational excellence, process improvement, program management or business transformation roles.
- Practical application of Lean, Six Sigma, Kaizen.
- Strong analytical and problem-solving skills.
- Practical experience of JIRA, Confluence, Salesforce an advantage
- Experience in telecommunications sector and working with 3rd parties would be nice to have but not essential.
- Six Sigma Green or Black Belt, Lean or Kaizen experience would be nice to have but not essential.
- Agile methodologies such as Kanban would be nice to have but not essential.
Benefits
- Annual Leave Buy & Sell Scheme
- Remote first working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational excellenceprocess improvementprogram managementbusiness transformationLeanSix SigmaKaizenanalytical skillsproblem-solving skillsprocess design
Soft Skills
collaborationcommunicationleadershipstrategic thinkingprioritization
Certifications
Six Sigma Green BeltSix Sigma Black BeltLean certificationKaizen certification