Wider Circle

Bilingual

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Assist individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.
• Physical Demands
• Safely and consistently drive to public places up to 30 miles away from your home.
• Frequently carry up to 30 pounds of supplies.
• Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces.
• Sit, stand, and walk routinely during events to interact effectively with members.
• Ability to sit for extended periods while conducting member outreach by phone.
• See and hear well enough to interact with members in-person or by phone and respond to member questions.
• Use a computer to view, enter, and update information in different systems.
• Effectively communicate with members in-person or virtually.

Member Engagement Lead, Bilingual

• Serve as a trusted community member linking health, social services, and members to increase access and improve quality of services
• Integral part of the member’s care team; work closely with the Case Manager
• Lead the Connect For Life program using Wider Circle’s approved curriculum and materials to build trust, promote health, and encourage engagement
• Plan, promote, and host virtual and in-person events for members; foster relationships to support wellness outcomes
• Regularly reach out to members by phone and in-person to check in, identify and address needs, and encourage event participation
• Conduct home visits as needed to support members, provide resources, and encourage program compliance with care plans
• Establish and maintain partnerships with local community-based organizations to bring resources to members
• Record details of interactions with members in the case management system (CMS) using a computer, tablet, or smartphone
• Be accountable for achieving membership growth targets, engagement and retention goals; monitor success by tracking attendance, feedback, and metrics
• Identify member leaders and invite them to serve as Connect For Life Ambassadors to assist in organizing meetings and outreach

Bilingual Community Health Worker

Manager

Overview: At Wider Circle, we believe in building strong communities by connecting individuals with the services they need to thrive. The Case Manager Representative plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. By working closely with members and community organizations, the Case Manager Representative helps bridge the gap between individuals and the resources that empower them to grow and succeed. This role is key to advancing our "LOVE, LEARN, GROW" philosophy, ensuring each member feels valued and supported in their journey.
Company Overview: At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists, whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.
Responsibilities: Member Needs Assessment: Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances.
Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges.
Data Collection & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes.
Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
Member Empowerment: Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment.

Member Engagement Lead, Bilingual

Bilingual Community Health Worker

Case Manager – Member Services Representative