Senior Manager, Resident Services, Hybrid
Enterprise Community Partners
Member Engagement Lead, Bilingual
Wider Circle
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Senior
About the role
- Build relationships with individuals and communities to promote health and wellness.
- Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
- Advocate for member and community needs within healthcare systems and social services.
- Establish partnerships with community-based organizations to broaden the range of support services available to our members.
- Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
- Support individuals in understanding and navigating the healthcare system.
- Organize workshops and informational sessions on healthcare topics.
- Assist individuals in accessing medical care, insurance programs, and social services.
- Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
- Identify barriers to healthcare (SDoH) and provide resources.
- Connect individuals with social services, such as housing, food assistance, and employment support.
- Document interactions in Wider Circle’s digital systems in a timely manner.
- Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
- Ability to support membership and meet required standards with little supervision.
- As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.
- Physical Demands
- Safely and consistently drive to public places up to 30 miles away from your home.
- Frequently carry up to 30 pounds of supplies.
- Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces.
- Sit, stand, and walk routinely during events to interact effectively with members.
- Ability to sit for extended periods while conducting member outreach by phone.
- See and hear well enough to interact with members in-person or by phone and respond to member questions.
- Use a computer to view, enter, and update information in different systems.
- Effectively communicate with members in-person or virtually.
Requirements
- A strong passion for helping and serving others.
- Outgoing personality and unwavering, positive attitude, with the ability to engage with others in-person and via phone or video conferencing.
- A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships.
- Strong verbal and written communication skills to effectively engage with diverse community members.
- Proactive approach to outreach, with the ability to take lead on community engagement initiatives.
- Adaptability to a dynamic work environment and a willingness to learn and grow in the role.
- You have experience working in a remote environment and excel at working autonomously.
- You have flexible availability (outside of business hours) and reliable transportation when necessary.
- 3-5 years relevant experience.
- Preferred Requirements
- Associate or Bachelor Degree
- 3+ years of relevant community outreach, facilitation, or volunteer experience.
- Healthcare experience.
- Care Management experience.
- Experience leading and supporting peers as needed.
