Customer Support

• Help customers choose the right bike, battery, accessories, and services
• Assist with signing up for subscriptions, processing payments, and setting up accounts
• Explain bike features and ensure customers have a great first experience
• Support existing customers with repairs, payments, and subscription questions
• Coordinate repairs with mechanics and perform minor bike adjustments when needed
• Handle invoicing, service follow-ups, and manage customer accounts
• Inspect bikes and manage fines when necessary
• Prepare reports about sales, inventory, and store operations
• Monitor inventory levels and coordinate stock
• Keep the store clean, organized, and welcoming
• Assist with opening and closing the store
• Support team and supervisor with other operational tasks as needed

Customer Service Representative

Bilingual Customer Service Representative, Wealth Advisor Services

Bilingual Customer Service Representative

Business Support Specialist

Vice President, Customer Experience

Bilingual Client Support Specialist – EN/FR