Whizz

Virtual Customer Service Representative

Whizz

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Assist customers through a monitor installed at our locations
  • Guide customers via a live video connection
  • Help customers choose the right bike, battery, accessories, and services
  • Explain bike features, subscription plans, and pricing
  • Assist customers with signing up, creating accounts, and completing payments
  • Use sales techniques to convert potential customers into subscribers
  • Support customers with subscription questions, payments, and account issues
  • Help customers troubleshoot basic bike or service issues remotely
  • Coordinate service requests and follow-ups with the operations team
  • Address customer concerns and objections while maintaining a high level of satisfaction
  • Provide clear, accurate, and friendly communication to customers
  • Coordinate with internal teams via chat and messaging tools to resolve customer requests
  • Build trust and long-term relationships with our rider community

Requirements

  • **Native or fluent** Spanish
  • **Fluent** English (C1 - C2 level)
  • 2+ years of experience in customer support, sales, or call center roles
  • Comfortable working on camera and assisting customers via **live video** throughout the day
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable using CRM systems and productivity tools
  • High-speed internet connection, and headset
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportsales techniquestroubleshootingaccount managementsubscription management
Soft Skills
communicationmultitaskingorganizationcustomer satisfactionrelationship building