Whisker

Business Operations Analyst – Product Operations

Whisker

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $60,000 - $70,000 per year

Job Level

Mid-LevelSenior

Tech Stack

IoTRealmTableau

About the role

  • Reporting to the Director of Product Operations; act as a force multiplier for the team—owning the details, driving cross-functional execution, and translating business needs into clear, actionable work for Engineering
  • External partner operations: serve as an operational point for external partner integrations with our products; manage requirements, SLAs, data exchanges/reporting, issue triage, and release readiness; capture decisions and ensure follow‑through
  • Cross‑functional collaboration: partner with Product, Engineering, Programs/Operations, Marketing, Customer Care, Fire Safety, and Finance to drive outcomes across shared projects
  • Backlog prioritization & delivery tracking: facilitate backlog grooming and sprint planning; track milestones, dependencies and blockers; triage requests, align stakeholders on priorities, and translate needs into Jira epics/stories
  • Launch readiness: plan and coordinate UAT/QA, manage document release notes/runbooks, and ensure operational readiness for launches across teams and partners
  • Process mapping, SOPs & documentation: map current/future‑state workflows, write/update SOPs, maintain Confluence pages/decision logs/project artifacts, and identify automation/streamlining opportunities
  • Analysis & reporting: query and reconcile data, validate assumptions, measure impact, and create lightweight dashboards/reports for internal and external stakeholders
  • Partner-facing and internal-facing responsibilities; collaborate closely with Product, Engineering, Programs/Operations, Marketing, and external partners to scope problems and craft solutions

Requirements

  • 3–6+ years in a Business Analyst, Product Operations, Project/Program Coordination, or similar role in a tech-enabled environment
  • Demonstrated ability to work cross-functionally with Product, Engineering, Programs/Operations, and Marketing; comfort collaborating with external partners
  • Customer and partner empathy; ability to translate non-technical needs into technical work and vice versa
  • Experience collaborating with Engineering and participating in Agile ceremonies; familiarity with UAT/QA best practices
  • Mastery of Jira (epics/stories, workflows, dashboards) and Confluence or similar documentation tools for requirements writing (user stories, acceptance criteria), process mapping, and backlog management
  • Excellent organization, attention to detail, and follow-through; proven ability to engage in multiple projects without sacrificing quality
  • Analytical problem-solver with hands-on skills in Excel (lookups, pivots) and comfort working with data
  • Ability to create basic dashboards or reports for stakeholders; familiarity with BI tools (e.g., Looker, Tableau, Power BI) is strongly preferred
  • Nice to Have: Experience in insurance, utilities, IoT, or other regulated/partner-driven environments
  • Nice to Have: Comfort with APIs/JSON and tools like Postman for lightweight request/response validation
  • Nice to Have: Experience building stakeholder dashboards (Looker, Tableau, Power BI, or similar)
  • Nice to Have: Experience working as an admin in modern e-Commerce platforms, mobile apps, or lifecycle messaging tools
  • What You’ll Bring: A detail-obsessed, “get it done” mindset with a bias for action and outcomes
  • What You’ll Bring: Curiosity to dig into the nuance, uncover edge cases, and pressure-test assumptions
  • What You’ll Bring: An ownership mentality—comfortable prioritizing, making recommendations, and moving work forward