Whirr Crew s.r.o.

System Support Analyst, Security, IAM

Whirr Crew s.r.o.

full-time

Posted on:

Origin:  • 🇨🇿 Czech

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Job Level

Mid-LevelSenior

Tech Stack

Cyber SecurityOracleSQL

About the role

  • Responding to access requests using tools such as Active Directory.
  • Handling password-related support calls (identity verification, MFA setup, recovery).
  • Monitoring ticketing tools (e.g., Zendesk, JIRA), triaging and prioritizing queries by risk and impact.
  • Supporting activities related to access reviews, automation failures, and change implementations.
  • Applying security policies accurately and consistently.
  • Assisting in testing of new platforms and products from an end-user perspective.
  • Identifying opportunities for process automation and preventive improvements in access control.

Requirements

  • Experience in Identity & Access Management or IT Service/Support role.
  • Strong service management foundation with knowledge of ITILv3 (or higher).
  • Hands-on experience with: Active Directory (or similar access management tool); Ticketing tools (e.g., Zendesk, JIRA); O365 services (Teams, SharePoint, Email); Basic support for MFA / OneLogin and other security tools.
  • Basic technical knowledge in PowerShell scripting, SQL/Oracle databases, and MS Excel.
  • Strong analytical and problem-solving skills.
  • Ability to collaborate with global teams and multiple stakeholder groups.
  • Interest in Cyber Security and willingness to learn new tools and technologies.
  • Service-oriented mindset and patience in supporting end users.
  • Strong written and verbal communication skills.
  • Ability to set correct expectations with stakeholders.
  • Adaptability and continuous learning attitude.