Operations Associate, Credentialing and Payer Enrollment

Wheel

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Own the day-to-day tracking and progress of clinician credentialing and payer enrollment workflows, ensuring applications move forward accurately and on time.
  • Identify and resolve blockers across credentialing, enrollment, and re-credentialing processes.
  • Support clinicians directly by guiding them through credentialing and enrollment requirements and helping resolve missing or incomplete documentation.
  • Monitor re-attestation, re-credentialing, and ongoing compliance requirements to prevent downstream delays.
  • Analyze credentialing and enrollment data to surface trends, risks, and opportunities for improvement.
  • Prepare clear reporting for internal stakeholders, audits, and leadership
  • Identify process gaps, inefficiencies, or manual work and help implement improvements over time.
  • Use spreadsheets, dashboards, and internal tools to manage workflows and track performance.
  • Provide subject matter expertise to Wheel team members and/or clinicians about Wheel’s credentialing and payer enrollment operations.
  • Review clinician licensure and, in collaboration with the Marketplace team, identify strategies to increase clinician capacity and earnings.
  • Assist with additional duties as assigned by the Manager to support Wheel’s Provider Operations.
  • Communicate clearly, professionally, and empathetically with clinicians and internal partners.

Requirements

  • 3+ years of professional experience, ideally in operations, healthcare/ telehealth or a fast-paced startup environment.
  • 1+ years of experience in credentialing and/or payer enrollment, including hands-on experience with the CAQH Provider Data Portal and Verifiable or Medallion.
  • 1+ experience with data analysis and visualization- you are comfortable working in spreadsheets, interpreting metrics, and using data to manage workflows and spot issues.
  • You're highly organized but also thoughtful about how work gets done, not just checking boxes.
  • You communicate clearly and confidently with clinicians and internal partners.
  • You're comfortable in detail-oriented work *and* curious about how to improve processes over time.
  • You are curious about AI and eager to use AI to create efficiencies and high quality experiences.
Benefits
  • Medical, Dental and Vision
  • Ancillary: Life, Short and Long Term Disability
  • 401K match
  • Flexible PTO
  • Parental Leave
  • Stock options
  • Additional programs and perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credentialingpayer enrollmentdata analysisdata visualizationprocess improvementdocumentation managementcompliance monitoringreportingmetrics interpretationAI utilization
Soft Skills
communicationorganizationproblem-solvingattention to detailcuriosityempathycollaborationleadershipadaptabilityprofessionalism