Wheel

Operations

• Own weekly clinician scheduling performance, with a clear mandate to increase available hours across our existing clinician network
• Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
• Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
• Track and analyze availability, utilization, adherence, and earnings trends to identify performance gaps and opportunities for improvement
• Translate capacity guidance into executable schedules while balancing clinician experience with operational performance
• Refine scheduling workflows and operating practices based on real-world performance data
• Partner with Marketplace leadership to drive focused initiatives that expand clinician participation and overall network capacity
• Identify trends in clinician performance and quality, and partner with Clinician Success Leads to drive targeted feedback and remediation, while coordinating with Provider Operations to support clinician activation and readiness against shared goals.
• Manage day-of and short-term scheduling adjustments, including callouts, coverage shifts, and real-time changes
• Build trusted relationships with clinicians to improve responsiveness, reliability, and long-term engagement
• Contribute to the implementation of scheduling tools and automation initiatives to support scalability
• Support clinician pay operations and related administrative workflows as part of cross-functional operational coverage

Marketplace Operations Associate

Full-stack Engineer

• Design and build scalable backend and full-stack systems that support high-volume, mission-critical healthcare operations.
• Collaborate with product, design, and client solutions teams to deliver new platform capabilities and integrations.
• Lead technical design and architectural decisions that drive reliability, scalability, and maintainability.
• Automate and optimize system performance through CI/CD pipelines, observability tooling, and resilient infrastructure.
• Monitor, troubleshoot, and improve system performance and uptime using data-driven insights.
• Mentor engineers by sharing best practices and driving technical excellence across teams.
• Take ownership of work end-to-end, from design through deployment and post-release iteration.

Staff Software Engineer

Product Manager

• Define and drive Wheel’s product portfolio strategy in alignment with company priorities and market opportunities.
• Manage, mentor, and develop Product and Design team members, fostering a culture of accountability, collaboration, and innovation.
• Build product roadmaps spanning virtual care programs, platform capabilities, and data/AI-powered tools.
• Partner with Engineering to embed AI/ML, data, and automation into consumer and clinician experiences, as well as internal workflows.
• Collaborate with Clinical, Operations, and Commercial teams to deliver compliant, scalable, and impactful solutions.
• Balance near-term execution with long-term vision, ensuring product investments drive both growth and operational excellence.
• Engage with ELT and SLT partners on priorities, resource planning, and business outcomes.
• Champion Wheel’s mission and values across the product and design organization.

Director of Product Management

Vice President

• Ensure that the Care Delivery team has detailed execution plans that support company goals
• Drive continuous improvement of the strategy based on outcomes to ensure attainment of performance and outcomes
• Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals
• Manage the team’s performance and evolve organization accordingly
• Oversee detailed demand forecasting and clinical supply model
• Drive Care Delivery execution to meet or exceed all contractual SLAs with clients
• Collaborate with Customer Success to ensure high client satisfaction and NPS
• Develop and monitor real-time dashboards for tracking delivery and marketplace performance
• Manage to strict adherence to 50-state telehealth requirements and regulations
• Experience in leveraging AI to optimize Care Delivery processes for efficiency
• Assess monthly, quarterly and annual performance to define new strategies in operational performance metrics
• Partner with R&D to define and scope product-driven optimization for Wheel’s operations

Senior Vice President, Care Delivery

• Seamlessly transition clinicians from the credentialing phase into their active onboarding and training workflows
• Guide clinicians through a structured 30/60/90-day success roadmap
• Constantly audit the onboarding funnel
• Monitor and report on clinician success metrics
• Act as the direct point of contact for clinicians in their first 3 months

Provider Operations Associate – Contract

Recruitment

• Source and interview clinicians, ensuring a seamless and exceptional recruitment process.
• Partner with the Marketplace Ops team to strategically prioritize recruitment efforts toward high-need state licenses, clinician types, and specialties.
• Identify and implement process improvements across the clinical recruitment life cycle to enhance efficiency and throughput.
• Build strong relationships with clinicians to foster long-term engagement and retention, maintaining professional and reliable communication.
• Analyze and report key hiring metrics to evaluate the success of sourcing strategies and inform data-driven decisions.
• Conduct initial resume reviews on external job boards to identify candidates that meet job qualifications.
• Import candidate data from external sites and guide candidates on how to complete a Wheel application.
• Respond to messages from candidates across Careteam, Fountain, Jira, and external job boards.
• Move candidates through the initial workflow stages in the applicant tracking systems and keep candidate data accurate and organized.

Clinical Recruiter – Contract

Medical Director

• Serve as the clinical architect of our virtual care ecosystem
• Partner with Product and Engineering teams to ensure clinical integrity
• Act as the primary point of escalation for prospective clients
• Design, implement, and oversee robust Clinical Quality Improvement (CQI) programs
• Ensure all virtual care programs and clinical protocols are evidence-based, compliant, and optimized for a digital-first environment
• Align clinical priorities with Account Management and Operations for seamless execution

Chief Medical Officer – Fractional

• Build & own capacity models including all volume and staffing forecasts
• Pull and analyze large datasets from WFM tools, operational systems, and product data
• Identify the real drivers of demand, variability, and risk
• Validate assumptions using strong statistical and analytical methods
• Support the Director of Marketplace in delivering staffing strategies, hiring plans and financial budgets
• Support scheduling, monitoring and day to day operations
• Model complex demand patterns, SLAs, productivity, shrinkage, and multi-skill workforces
• Manage WFM software configuration and forecasting
• Build capacity models using Python, R, and SQL
• Create reusable modeling frameworks that scale across clients while allowing customization
• Apply time-series forecasting, regression, simulation, or optimization techniques where they add value
• Build scenario and sensitivity models to support growth planning, launches, and rapid change
• Automate repeatable analysis and reduce manual planning work
• Work directly with stakeholders and clients to deeply understand their workflows and constraints
• Clearly explain tradeoffs between cost, service level, and flexibility
• Turn complex or evolving requirements into defensible analysis that drives actionable recommendations
• Partner with Finance and Marketplace leadership to support budgeting and clinician pay activities
• Wheel is a 24/7 operation and may require occasional off hours support

Marketplace Operations Manager – Capacity Planning

• Define and execute a phased automation strategy across operational domains, beginning with Marketplace Operations and expanding to Provider Operations, Clinical Operations, and Support
• Establish clear decision frameworks for determining what capabilities should be built into the core product vs. delivered through agentic automation or hybrid approaches
• Create multi-quarter roadmaps that balance quick wins with foundational infrastructure investments
• Directly design and prototype agentic workflows, including prompt architecture, task decomposition, escalation logic, and decision boundaries
• Configure and iterate on agent systems in production environments using real operational data and feedback
• Rapidly test and refine agent performance through experimentation, evaluation frameworks, and human feedback loops
• Personally own the functional behavior, performance, and reliability of agent outputs in production
• Translate ambiguous operational workflows into structured, executable logic suitable for AI-driven automation

Senior Product Manager, Operational Intelligence

Compliance

• Compliance Discovery & Program Architecture
• Regulatory Audit: Lead an exhaustive "baseline" audit of clinical and business operations to identify and remediate regulatory vulnerabilities.
• OIG Alignment: Design and maintain a Corporate Compliance Program rooted in the OIG’s Seven Elements of an Effective Compliance Program.
• Strategic Roadmap: Develop and execute a multi-year compliance strategy that anticipates the regulatory hurdles of new service lines and geographic expansion.
• Regulatory Oversight & Signatory Authority
• Official Signatory: Act as the authorized signatory for all legal compliance documents, including state licensing applications, Medicare/Medicaid enrollments, regulatory filings, and Attestations of Compliance (AoC).
• 50-State Telehealth Governance: Ensure absolute adherence to varying state laws regarding synchronous/asynchronous care, provider licensure, and "good faith exam" requirements.
• Prescribing Compliance: Manage key risks associated with remote prescribing including DEA compliance if necessary.
• Privacy & Security: Serve as the final authority on HIPAA/HITRUST compliance, overseeing data integrity across our platform and third-party integrations.
• Operational Integration & "Compliance by Design"
• SOP Governance: Author and enforce a comprehensive library of Standard Operating Procedures (SOPs) and the Corporate Code of Conduct.
• Product Collaboration: Partner with Product and Engineering to embed "Compliance by Design" into the patient platform, ensuring automated safeguards for clinical workflows.
• Reporting Infrastructure: Manage the anonymous reporting hotline and lead all formal internal investigations and disclosures.
• Monitoring, Auditing & Corporate Reporting
• FWA Prevention: Implement a continuous monitoring system for billing and coding to mitigate **Fraud, Waste, and Abuse (FWA)** risks.
• Corporate Governance: Provide quarterly briefings to the leadership on the enterprise risk profile, mitigation progress, and the impact of legislative shifts.

Chief Compliance Officer – Fractional

People Operations

• Own and optimize People Operations across the full employee lifecycle, from onboarding through offboarding, ensuring scalable, compliant, and people-centered processes.
• Implement AI in order to optimize processes and improve the manager and employee experience.
• Ensure compliance with all employment requirements, including employment documentation and state-by-state regulations, while proactively mitigating risk as the company scales.
• Shape a thoughtful People communications strategy that supports engagement, transparency, and connection, reinforcing Wheel’s culture and values across the employee experience.
• Lead performance management frameworks and processes - goal setting, reviews, feedback, and development planning - to ensure consistency that empowers managers and employees.
• Establish a culture of continuous learning and development through proactive feedback and goal-setting.
• Oversee People systems and tools (including HRIS and Ashby), as well as employee compensation and benefits programs, ensuring accuracy, efficiency, and a strong employee experience.
• Create and scale innovative engagement programs that support connection, belonging, and performance in a remote-first environment.

Director, People Operations

• Own the day-to-day tracking and progress of clinician credentialing and payer enrollment workflows, ensuring applications move forward accurately and on time.
• Identify and resolve blockers across credentialing, enrollment, and re-credentialing processes.
• Support clinicians directly by guiding them through credentialing and enrollment requirements and helping resolve missing or incomplete documentation.
• Monitor re-attestation, re-credentialing, and ongoing compliance requirements to prevent downstream delays.
• Analyze credentialing and enrollment data to surface trends, risks, and opportunities for improvement.
• Prepare clear reporting for internal stakeholders, audits, and leadership
• Identify process gaps, inefficiencies, or manual work and help implement improvements over time.
• Use spreadsheets, dashboards, and internal tools to manage workflows and track performance.
• Provide subject matter expertise to Wheel team members and/or clinicians about Wheel’s credentialing and payer enrollment operations.
• Review clinician licensure and, in collaboration with the Marketplace team, identify strategies to increase clinician capacity and earnings.
• Assist with additional duties as assigned by the Manager to support Wheel’s Provider Operations.
• Communicate clearly, professionally, and empathetically with clinicians and internal partners.