Wheel

Vice President

• Ensure that the Care Delivery team has detailed execution plans that support company goals, ensuring scalability and operational excellence. Drive continuous improvement of the strategy based on outcomes to ensure attainment of performance and outcomes.
• Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals. Manage the team’s performance and evolve organization accordingly.
• Oversee detailed demand forecasting (by client, by modality, by state, by time of day) and clinical supply model to align demand and supply in capacity model and ensure marketplace performance
• Drive Care Delivery execution to meet or exceed all contractual SLAs with clients and company performance and financial goals. Collaborate with Customer Success to ensure high client satisfaction and NPS across Wheel’s stakeholders: patients, clinicians and enterprise clients.
• Develop and monitor real-time dashboards for tracking delivery and marketplace performance and enable decision-making to support attainment of performance metrics.
• Manage to strict adherence to 50-state telehealth requirements, clinician licensure and credentialing, HIPAA, and other regulations working closely with legal.
• Experience in leveraging AI to optimize Care Delivery processes for efficiency by reducing manual or redundant workflows. Hands-on experience in Developing and implementing streamlined processes and automations for Care Delivery.
• Assess monthly, quarterly and annual performance to define new strategies in order to ensure attainment of operational performance metrics within financial budget / goals
• Partner with R&D to define and scope product-driven optimization for Wheel’s operations.

Senior Vice President, Care Delivery

Operations

• Own the day-to-day tracking and progress of clinician credentialing and payer enrollment workflows, ensuring applications move forward accurately and on time.
• Identify and resolve blockers across credentialing, enrollment, and re-credentialing processes.
• Support clinicians directly by guiding them through credentialing and enrollment requirements and helping resolve missing or incomplete documentation.
• Monitor re-attestation, re-credentialing, and ongoing compliance requirements to prevent downstream delays.
• Analyze credentialing and enrollment data to surface trends, risks, and opportunities for improvement.
• Prepare clear reporting for internal stakeholders, audits, and leadership
• Identify process gaps, inefficiencies, or manual work and help implement improvements over time.
• Use spreadsheets, dashboards, and internal tools to manage workflows and track performance.
• Provide subject matter expertise to Wheel team members and/or clinicians about Wheel’s credentialing and payer enrollment operations, for example answering questions about the process, payer rosters, and credentialing status of clinicians.

Provider Operations Associate / Lead

Account Manager

• Own and grow a portfolio of mid-market and enterprise clients.
• Build deep, multi-threaded relationships across client organizations.
• Proactively monitor client health and resolve issues swiftly.
• Develop and execute strategic account plans.
• Lead contract renewals and manage the renewal process.
• Leverage AI tools daily for account planning and communications.
• Develop a deep understanding of our virtual health products.
• Coordinate with Implementation and Solutions teams for onboarding new clients.
• Collaborate with Product, Clinical Operations, and Support teams.

• Own all clinician capacity planning & staffing strategy across client programs, modalities, and clinician types
• Design staffing strategies, hiring plans, and financial budgets across all client programs
• Model multi-skill workforce requirements across queues, states, and specialties — accounting for SLA targets, shrinkage, attrition, and scheduling constraints
• Identify supply/demand gaps and convert them into actionable recruiting targets in partnership with Clinical Recruiting and Provider Ops
• Support and inform the continuous build and improvement of Wheel's demand forecasting function — providing real-time operational feedback on actuals vs. forecast to sharpen model accuracy and drive better planning outcomes
• Develop scenario and sensitivity models to support growth planning, new launches, and rapid change
• Reforecast regularly and proactively surface risks and variances to leadership
• Partner directly with Marketplace leadership and commercial team on new deal staffing/supply evaluation — model staffing implications, P&L impact, and operational feasibility before contracts close
• Build and own ROI and workforce composition analyses (W-2 vs. 1099 tradeoffs, blended models, incentive structure impact) to inform strategic workforce decisions
• Translate complex modeling outputs into clear, executive-ready recommendations for the VP of NetOps, CFO, and CEO
• Pull, transform, and analyze large datasets from WFM tools, operational systems, and product data using SQL, Python, or R — independently, without relying on a data team
• Build reusable, scalable modeling frameworks that accommodate program-level customization
• Own monthly business review materials — data, narrative, and presentation — for senior leadership audiences
• Design licensing and collaborative agreement strategies as part of the holistic staffing plan — translating capacity model outputs into state-level licensure requirements and collaboration targets by clinician type
• Support scheduling, real-time monitoring, and day-to-day operational oversight
• Manage WFM software configuration and forecasting tools; know their limits and build around them
• Partner with Finance on COGS budgeting and clinician pay activities

Senior Vice President, Care Delivery

Provider Operations Associate / Lead

Account Manager

Senior Marketplace Operations – Capacity Planning Manager