Senior Vice President, Care Delivery

Wheel

Senior Vice President of Care Delivery leading operations for virtual care services at Wheel. Driving strategic leadership and ensuring scalability and operational excellence across the organization.

Posted 6/1/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $275,000 - $315,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Ensure that the Care Delivery team has detailed execution plans that support company goals, ensuring scalability and operational excellence. Drive continuous improvement of the strategy based on outcomes to ensure attainment of performance and outcomes.
Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals. Manage the team’s performance and evolve organization accordingly.
Oversee detailed demand forecasting (by client, by modality, by state, by time of day) and clinical supply model to align demand and supply in capacity model and ensure marketplace performance
Drive Care Delivery execution to meet or exceed all contractual SLAs with clients and company performance and financial goals. Collaborate with Customer Success to ensure high client satisfaction and NPS across Wheel’s stakeholders: patients, clinicians and enterprise clients.
Develop and monitor real-time dashboards for tracking delivery and marketplace performance and enable decision-making to support attainment of performance metrics.
Manage to strict adherence to 50-state telehealth requirements, clinician licensure and credentialing, HIPAA, and other regulations working closely with legal.
Experience in leveraging AI to optimize Care Delivery processes for efficiency by reducing manual or redundant workflows. Hands-on experience in Developing and implementing streamlined processes and automations for Care Delivery.
Assess monthly, quarterly and annual performance to define new strategies in order to ensure attainment of operational performance metrics within financial budget / goals
Partner with R&D to define and scope product-driven optimization for Wheel’s operations.

Requirements

What you’ll need

10-12+ years of Care Delivery / Operations experience, preferably managing capacity for an online healthcare marketplace or urgent care platform
Leader with an ownership mindset and accountability for outcomes
You are a builder: You are hands on and a user of AI to build efficient workflows
Analytical problem-solver who drives data-driven decisions
Able to address near-term business challenges while also optimizing Care Delivery for the medium and long-term
Experienced team manager with a minimum of 8-10 yrs of managerial experience in scaling and building effective teams
Expert at optimizing complex operations and intellectually curious about applying AI to drive efficiencies
Demonstrated expertise in data and modeling including SQL and Excel and experience in workforce planning and demand / capacity modeling
Strong communicator with excellent interpersonal skills and proven ability to drive cross-functional alignment and effective Executive and BoD communications
Thrive in fast-moving, ambiguous environments. Able to quickly translate imperfect information into practical solutions and operational momentum

Benefits

Comp & perks

Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AISQLExceldemand forecastingcapacity modelingprocess automationperformance metricsdata analysisoperational excellenceclinical supply model

Soft Skills

leadershipownership mindsetanalytical problem-solvingcommunicationinterpersonal skillscross-functional alignmentadaptabilitystrategic thinkingteam managementdecision-making