Own and manage the IT support queue in Jira Service Management
Administer user accounts and access across Okta, Google Workspace, Slack, Zoom
Execute employee onboarding and offboarding processes
Provide local IT support for office employees
Build workflow automations to reduce manual work
Create and maintain IT documentation and knowledge base articles
Travel periodically to provide onsite support
Partner with cross-functional teams to ensure exceptional employee IT experience
Contribute to IT projects and strategic initiatives

Requirements

3-5 years of experience in IT support or operations roles
Hands-on Okta administration
Google Workspace administration
Jira Service Management with demonstrated SLA management
Slack and Zoom administration
Strong understanding of onboarding & offboarding processes
Proven ability to meet and maintain SLAs
Experience building automations in workflow tools
macOS support expertise
Understanding of identity and access management concepts
Strong written and verbal communication skills
Detail-oriented with excellent organizational and documentation skills

Benefits

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportOkta administrationGoogle Workspace administrationJira Service ManagementSLA managementSlack administrationZoom administrationworkflow automationmacOS supportidentity and access management

Soft Skills

written communicationverbal communicationorganizational skillsdocumentation skillsdetail-oriented