Build and lead the Carrier Ops function — establishing the operating model and cross-functional partnerships that enable scalable, high-quality logistics across all of Whatnot’s markets
Own carrier performance and pricing health — monitoring key metrics, managing rate structures, and driving accountability with external carrier partners
Lead operational response to shipping disruptions — building the processes and playbooks that ensure fast, reliable resolution for buyers and sellers
Inform carrier strategy and product roadmap — identifying opportunities by market and bringing prioritized operational gaps to Product and Engineering
Partner with senior leaders across BD, Finance, Product, and Operations to advance Whatnot’s shipping vision: competitive pricing, reliable delivery, and healthy unit economics at scale

Requirements

8–10 years of experience in strategy and operations roles (e.g., consulting, finance, logistics, supply chain, carrier operations)
Proven experience in logistics, supply chain, or carrier operations — with a track record of building and scaling programs in high-growth, fast-moving environments
Deep understanding of carrier economics, shipping operations, and the complexity of managing logistics across multiple markets and partners
Strong process and systems thinker — you identify inefficiencies, build scalable operating models, and default to repeatable systems over one-off solutions
Excellent cross-functional skills, with the ability to influence and align across Product, Engineering, Business Development, Finance, and Operations
Strong analytical judgment; proficiency in data analysis and reporting tools, with SQL or analytics platform experience (e.g., Looker, Sigma, Hex) a plus.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logisticssupply chaincarrier operationsdata analysisSQLanalytics platformsoperating modelsprocess buildingperformance monitoringpricing strategy

Soft Skills

cross-functional collaborationinfluencinganalytical judgmentproblem-solvingcommunicationleadershipaccountabilitystrategic thinkingprocess improvementsystems thinking