Whatnot

Localization Operations Specialist

Whatnot

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

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Salary

💰 $100,000 - $125,000 per year

About the role

  • Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery
  • Own operational workflows in our TMS, including project setup, tracking, and issue resolution
  • Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements
  • Support international launches by coordinating localization readiness and surfacing risks early
  • Triage localization feedback and bugs, working with vendors and internal teams to implement fixes
  • Contribute to improving processes, documentation, and linguistic assets as we scale

Requirements

  • 2–4 years of experience managing localization or content operations projects
  • Experience working with TMS platforms such as Smartling, Phrase, or similar tools
  • Strong project management skills with the ability to manage multiple workstreams simultaneously
  • Excellent written and verbal communication skills
  • Professional working proficiency in at least one additional language beyond English
  • Experience collaborating cross-functionally in a tech, marketplace, or high-growth environment
  • Detail-oriented with a bias toward action and comfort operating in ambiguity
  • Ability to conduct root cause analysis and propose practical solutions
Benefits
  • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
localization project managementcontent operations managementroot cause analysisissue resolutionprocess improvementlinguistic asset management
Soft Skills
project managementcommunicationcollaborationdetail-orientedbias toward actionability to operate in ambiguity