Whatnot

Legal Trust & Risk Lead

Whatnot

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • New York • United States

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Salary

💰 $95,000 - $155,000 per year

Job Level

Senior

About the role

  • Serve as the primary point of intake for Trust & Risk tickets directed to Legal.
  • Review, assess, and triage inquiries to determine when true legal input is needed.
  • Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment.
  • Identify patterns in escalations to improve upstream guidance and documentation.
  • Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria.
  • Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes.
  • Track and report metrics on volume, turnaround time, and issue types to continuously refine the model.
  • Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment.

Requirements

  • 4+ years of experience in Trust & Safety, Risk Operations, Legal Operations, or Compliance.
  • Strong judgment and ability to distinguish between operational, policy, and legal issues.
  • Exceptional communication and interpersonal skills; comfortable interfacing with attorneys and cross-functional teams.
  • Proven ability to manage intake queues, triage workflows, and optimize operational efficiency.
  • Highly organized, analytical, and proactive—comfortable working in fast-paced, high-volume environments.
  • Not required to be an attorney, but experience working with or supporting legal teams is a plus.
  • A builder’s mindset: eager to create scalable processes and improve cross-functional collaboration.
Benefits
  • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Trust & SafetyRisk OperationsLegal OperationsComplianceintake queues managementworkflow triageoperational efficiency optimizationmetrics trackingdocumentation improvementprocess building
Soft Skills
strong judgmentexceptional communicationinterpersonal skillsorganizational skillsanalytical skillsproactive mindsetcross-functional collaborationability to interface with attorneysproblem-solvingadaptability