Customer Experience Agent
Whatnot
full-time
Posted on:
Location Type: Remote
Location: Japan
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About the role
- Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Requirements
- 3+ years of support experience handling email and/or chat services
- Fluent in English and native Japanese
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers / being customer first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree preferred
- Previous start-up experience is a plus
Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- ¥140,000 home office setup allowance
- ¥20,750 monthly allowance for cell phone and internet
- ¥69,500 monthly allowance for wellness
- ¥14,000 monthly allowance for commuter expenses
- ¥693,000 annual allowance towards Childcare
- ¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
- 16 weeks of fully paid parental leave + one month gradual return to work (in addition to any local statutory leave allowances. Company leave allowances run concurrently with country leave requirements which take precedence).
- Pension plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EcommerceMarketplace operationsCustomer supportEmail servicesChat servicesProblem-solvingProcess improvement
Soft Skills
Customer first attitudePolite communicationProactiveInterpersonal skills
Certifications
Bachelor's degree