Product Manager, Payments
Whatnot
full-time
Posted on:
Location Type: Remote
Location: California • New York • United States
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Salary
💰 $240,000 - $320,000 per year
About the role
- Own the product vision and roadmap for Payments, balancing short-term wins with long-term platform investments that support extremely fast growth and international expansion.
- Deeply understand stakeholder needs from sellers managing their businesses to Finance teams closing monthly books to CX resolving refund disputes; and translate them into clear product strategies and scalable systems.
- Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy. Use these to guide prioritization and measure impact.
- Drive execution across multiple workstreams, coordinating backend payments systems, payment integrations, and frontend UX while managing dependencies and timelines.
- Build the financial data foundation the business needs, including ledger systems that power internal reporting, seller transparency and tools they need, and accurate month-end closes.
- Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk appropriately, and support efficient operations at scale.
- Establish metrics and experimentation frameworks to validate performance, test new capabilities, and continuously improve outcomes for users and internal teams.
Requirements
- 10+ years of product management experience with significant focus on payments products and platforms (card/alternative payments, payouts, refunds, chargebacks, ledger systems).
- Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies, including deep familiarity with processors like Stripe, Braintree, Adyen, or similar.
- Strong product leadership, including setting strategy, influencing cross-functional partners, and driving complex initiatives from 0→1 and 1→N.
- Deep understanding of financial data, reconciliation, and reporting, particularly supporting Finance, Accounting, and month-end close processes in high-transaction-volume environments.
- Demonstrated ability to work in ambiguous, fast-paced environments, making sound decisions with imperfect information and balancing speed with risk and quality.
- Proven track record using data and experimentation to inform product decisions, measure impact, and iterate on complex systems.
- Strong product discovery and execution skills, translating multi-stakeholder problems into clear requirements and simple, intuitive experiences.
- Excellent cross-functional communication, with experience partnering closely with Engineering, Design, Finance, Legal, CX/Ops, and risk-oriented teams.
- High empathy for users and stakeholders, with passion for building trustworthy, transparent financial experiences.
- Nice to have: Experience in a marketplace or multi-sided platform where payments, incentives, and marketplace dynamics are tightly coupled.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementpayments productsfinancial datareconciliationreportingdata experimentationmetrics definitionpayment integrationsledger systemshigh-volume payments systems
Soft Skills
product leadershipcross-functional communicationstrategic influencedecision makingproblem solvinguser empathystakeholder managementadaptabilityexecution skillsinitiative driving