Whatnot

Localization Operations Manager

Whatnot

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, New York, Washington

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $160,000 - $190,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Spring

About the role

  • Oversees the entire localization process, ensuring app content is accurately adapted for multiple languages and that product terminology remains consistent.
  • Serve as the primary point of contact for all localization operations, including responding promptly to Smartling issues and troubleshooting platform-related problems
  • Collaborate regularly with engineering, product, and design teams to address localization concerns and resolve app formatting issues—such as text expansion, right-to-left language support, and character encoding—ensuring that app layouts and UI elements are compatible with multiple languages and regions.
  • Develop and maintain relationships with third-party localization vendors and freelance translators; recruit new resources as needed to ensure high-quality translation and formatting
  • Oversee the quality of translations and app formatting, implementing processes to monitor and improve localization quality
  • Collaborate with QA teams to plan and execute localization testing, ensuring that all language versions of the app meet quality and functionality standards
  • Track and report on localization project progress, identifying and addressing bottlenecks or quality issues
  • Continuously evaluate and improve localization workflows, tools, and vendor performance to optimize efficiency and quality
  • Maintain consistency of Whatnot product terminology across all application content by enforcing terminology guidelines and glossaries. Ensure that all teams and localization resources adhere to approved product language to deliver a cohesive user experience in every supported language

Requirements

  • 5-8 years of experience, with at least 3+ years in localization project management or operations, preferably within a tech or app development environment
  • Bachelor’s degree in Linguistics, Translation, Localization, International Studies, or a related field
  • Experience with localization platforms such as Smartling, Phrase, Localize, or similar tools
  • Proven ability to manage third-party vendors and freelance localization resources
  • Familiarity with app formatting standards and multilingual UI/UX best practices
  • Experience working closely with engineering, product, and design teams
  • Strong communication and interpersonal skills
  • Excellent project management skills, with the ability to handle multiple projects simultaneously