Agent

• Manage an accounts receivable portfolio and related processes for large, strategic customers
• Collaborate with clients to procure promises to pay
• Resolve payment discrepancies and delinquencies
• Deploy strategies to optimize collections processes
• Perform complex monthly audits and account reconciliations
• Monitor billing processes and address issues or discrepancies
• Provide regular updates to leadership and internal stakeholders
• Build and maintain strong relationships with key strategic customers
• Collaborate with sales and account management teams
• Identify and implement opportunities for process improvement

Strategic Portfolio Recovery Agent

Product Designer

• Partner with your PM and Tech Lead to discover and execute high-impact mobile UI/UX solutions
• Utilize AI-assisted design workflows to accelerate discovery and create user patterns optimized for autonomous app features
• Own the mobile user journey from wireframes to developer handoff
• Embrace fast experimentation and learn quickly from real user data

UX Designer

Customer Support

• Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.
• Manages & deescalates conflict when speaking to a customer.
• Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution.
• Manages delinquencies from rolling to the next level.
• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
• Demonstrates the ability to apply consistency in work processes.
• Proficient use of multiple systems.
• Executes & exhausts all skip tracing resources to reach a decision maker.
• Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt.
• Appropriate documentation of accounts and follow-up.
• Self motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment.
• Competitive, persistent & assertive.
• Engages in peer collaboration as it relates to sharing/ implementing collection best practices.
• Ability to work with minimal supervision.
• Participates in special projects and performs additional duties as required.

Collections Support 2 – Recovery Agent

Analyst

• The Senior Integration Analyst is responsible for the successful setup of client data integrations for WEX Direct’s largest new and existing clients
• Manage the data integration build and testing process between all internal and external parties
• Communicate and educate client and vendor contacts on WEX Directs’ data integration approach, including testing practices, processing timelines, error reporting, insurance carrier integrations and software functionality
• Provide consistent updates to the client, vendor, and appropriate internal contacts on the status of all file builds throughout the integration project
• Build and maintain positive relationships with consultants, brokers, carriers, vendors, employers and internal teams
• Evaluate the employer, carrier, consultant and/or vendor satisfaction with the integration process
• Communicate client feedback on the file build process to Sales, Implementation, Client Services and/or external contacts
• Escalate all file integration roadblocks to your manager and the Implementation Manager in a timely manner to keep the file integration work moving
• Track and report all client concerns in accordance with team processes
• Maintain high levels of quality in all aspects of your work
• Respond to all requests made by the employer, carrier, consultant and/or the third-party vendor within 24 hours
• Mentor and assist in the technical development of the Integration Analysts
• Provide support to the Sales and Marketing team
• Serve as a subject matter expert to other teams

Senior Integration Analyst, Benefits

General

• Serve as a knowledgeable contact for the day to day needs through phone, email and system tools relative to client account and consultants for our products, system capabilities, and processes
• Ability to identify trends to improve client resolution experience
• Ability to produce ideas and solutions to client experience
• Maintain expected quality and performance metrics
• Ability to adapt messaging to clients through a variety of communication mediums
• Must adhere to security policies
• Ensure privacy according to HIPAA guidelines
• Maintain knowledge in function area(s)
• Responsible for recognizing and defusing client discrepancies
• Responsible for fielding and ensuring requests made by consultant, broker and employer are resolved in a timely manner according to service level standards, including system updates where applicable
• Formally document all communications with client/consultant in company systems to ensure availability of client information for continuity of client history
• Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience
• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
• Serve as a resource and voice of the customer
• Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes
• Maintain detailed knowledge of product lines and system functionality
• Ability to thrive in a fast-paced setting while maintaining organizational skills
• Participate in ongoing learning and development opportunities
• Recommend process changes and administrative procedure updates
• Assist with special projects
• Assist other function area(s) as workload demands
• Demonstrate the WEX Core Values daily

Solution Specialist

Backend Engineer

• Own the design and implementation of complex backend services in Java and Spring Boot, from architecture through production rollout and operability.
• Drive the incremental migration of legacy functionality toward REST using the Strangler pattern.
• Design event-driven data flows (CDC pipelines, schema evolution, idempotent consumers) that keep distributed systems consistent under load.
• Make and document consequential architecture decisions: API contracts, data models, consistency and transactional boundaries, failure modes, and rollback strategy.
• Practice spec-driven development: define clear, machine-readable contracts and specifications (e.g., OpenAPI, schema definitions, RFC 9457 problem formats) before implementation, so that designs are unambiguous, reviewable, and consumable by both humans and AI agents.
• Use AI-assisted development tooling effectively and responsibly — leveraging coding assistants and agentic workflows to accelerate delivery while owning correctness, review, and the security implications of generated code.
• Own service availability and reliability: design for high availability, define and defend SLOs/error budgets, plan for graceful degradation and failover, and participate in on-call to keep critical payment paths healthy.
• Build observability in from the start, not as an afterthought — instrument services with metrics, distributed tracing, and structured logging (OpenTelemetry / Micrometer), and use that telemetry to drive alerting, SLOs, and incident diagnosis.
• Set the standard for code quality, testing, and operational readiness, and raise that standard through code review, design review, and technical mentorship of other engineers.
• Build for a payments environment: handle sensitive cardholder data responsibly, design with PCI DSS requirements in mind, and bake in audit logging and least-privilege access from the start.
• Diagnose and resolve performance and reliability issues across the stack — query optimization, caching strategy, indexing, connection management, and latency under real production traffic.
• Partner with product, platform, and other engineering teams to break large initiatives into safe, shippable increments.

Senior Software Engineer, AI-Augmented Backend

Full-stack Engineer

• Design and architect complex autonomous systems
• Mentor engineers on advanced AI leveraging
• Solve architectural bottlenecks across teams
• Conduct Threat Modeling sessions
• Create reusable CI/CD templates
• Manage dependencies on quarterly roadmap
• Translate complex risks for stakeholders
• Build trust and mediate solutions across teams