Collections Support 2 – Recovery Agent

WEX

Communicates and negotiates with customers to resolve delinquent accounts','twoLineJobDescriptionSummary':'Communicates and negotiates with customers for delinquent account resolutions at WEX. Requires high school diploma and 1-2 years relevant experience in support roles.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing delinquent accounts and applying industry knowledge, including the Fair Debt Collection Practices Act, to achieve resolution. Proficient in communication, conflict management, and utilizing various systems for effective collection processes.

Highest-signal resume keywords

Fair Debt Collection Practices Act (FDCPA)Skip TracingAnalytical SkillsEffective CommunicationBasic Accounting Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Skip Tracing KnowledgeBasic AccountingAnalytical SkillsConflict ManagementDocumentation of Accounts

Soft Skills

Self-MotivatedDependableResults-OrientedOrganizedFlexible

Tools & Technologies

Google SheetsOffice SuiteGoogle Suite

Industry Keywords

Delinquent AccountsCustomer SupportTransportation IndustryCollection ToolsPayment Options

About the role

Key responsibilities & impact

Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.
Manages & deescalates conflict when speaking to a customer.
Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution.
Manages delinquencies from rolling to the next level.
Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
Demonstrates the ability to apply consistency in work processes.
Proficient use of multiple systems.
Executes & exhausts all skip tracing resources to reach a decision maker.
Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt.
Appropriate documentation of accounts and follow-up.
Self motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment.
Competitive, persistent & assertive.
Engages in peer collaboration as it relates to sharing/ implementing collection best practices.
Ability to work with minimal supervision.
Participates in special projects and performs additional duties as required.

Requirements

What you’ll need

High School Diploma with 1-2 years of experience in a related field
At least one year of transportation industry customer support experience
Basic accounting and Skip Tracing knowledge
Analytical skills
Sound decision making/judgment
Ability to maintain confidentiality of customer and company information
Organized/Time Management ability
Ability to be productive while maintaining quality
Results-Oriented
Self-motivated
Effective oral and written communication skills
Working knowledge of Google Sheets
Working knowledge of FDCPA and any other applicable Federal laws
Basic accounting knowledge
Flexible/Adaptable to change
Detail Oriented
Proficient computer skills including Office and/or Google suite products.
Familiarity with AI and an eagerness to learn more.
Must pass a successful background investigation

Benefits

Comp & perks

health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement
comprehensive benefits