WeTravel

Payment Operations Specialist

WeTravel

full-time

Posted on:

Location Type: Remote

Location: Alaska • California • United States

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Salary

💰 $55,000 - $60,000 per year

About the role

  • Support the review and screening of incoming and outgoing payments to identify and prevent fraudulent or suspicious activity. Apply risk-based judgment and conduct due diligence on higher-risk or high-value transactions to maintain the integrity of our payment systems.
  • Monitor transaction activity to detect unusual patterns, behaviors, or anomalies. Review and analyze transaction and operational data to surface potential risks, trends, and opportunities for process improvement.
  • Investigate, document, and escalate fraudulent or suspicious activity related to card and bank payments. Partner closely with risk and compliance teams to determine appropriate actions and strengthen preventive controls.
  • Work directly with organizers and clients via email, phone, and video calls to resolve payment and operational issues. Balance customer advocacy with risk awareness, ensuring timely, clear, and pragmatic resolutions.
  • Collaborate with internal teams (e.g., Finance, Risk, Compliance, Product, Legal) and external partners to support daily operations, address complex cases, and continuously improve workflows and tools.
  • Take ownership of a wide range of ad-hoc operational projects as business needs evolve. Adapt quickly to shifting priorities, support cross-functional initiatives, and contribute wherever operational support is needed.

Requirements

  • Bachelor’s degree, preferably in Business, Technology, Operations, or a related field.
  • 2-4 years of experience in an analytical, support or operations position with a customer-facing component, including handling sensitive or complex issues via email, phone, or video calls.
  • Familiarity with payment operations, including card payments, refunds, disputes, KYC, or reconciliations.
  • Strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls.
  • Fluent in English with excellent written and verbal communication skills.
  • Comfortable operating in ambiguity and taking on responsibilities beyond a fixed job scope; adaptable, curious, and eager to learn.
  • Proven ability to work cross-functionally and contribute to process improvements across operational domains.
Benefits
  • Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
  • Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.
  • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
  • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
  • Work remotely for a maximum of 4 weeks per calendar year.
  • Extensive paid family leave.
  • Three paid volunteer days per year — take time to give back to causes you care about, on us.
  • 2-week cross-functional onboarding program.
  • Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.
  • Join an international, travel-loving team with a passion for adventure and innovation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment operationscard paymentsrefundsdisputesKYCreconciliationsanalytical skillsproblem-solving skillsrisk assessmentprocess improvement
Soft Skills
customer advocacycommunication skillsadaptabilitycuriosityeagerness to learncross-functional collaborationownershipoperational supporttimely resolutionrisk awareness
Certifications
Bachelor’s degree