Gestor de cobranza
Atrato
Payment Operations Specialist, Collections & Recovery
WeTravel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteSalary
💰 $20,000 - $35,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- Own and execute WeTravel’s debt collection and recovery processes, including direct client outreach, payment reminders, and follow-up communications.
- Engage with organizers and clients via email, phone, and video calls to resolve outstanding payments while maintaining strong relationships.
- Help manage and oversee high value dispute and chargeback processes.
- Have tough but productive conversations with commercial teams (Sales & Account Managers) and internal stakeholders to align on recovery strategies, client situations, and escalation paths.
- Collaborate closely with the internal operations and Finance teams to support client complaints, escalations, and dispute resolution, ensuring all actions comply with contractual and regulatory frameworks.
- Recommend and implement policy and process enhancements to improve efficiency, compliance, and transparency in collections.
- Support broader payment operations initiatives, including payments screening, risk review, and payment process improvements.
- Serve as a trusted internal expert on client payment recovery, escalations, and financial follow-up.
Requirements
- 4–6 years of experience in collections, accounts receivable, payment operations, or a related legal/financial role, ideally in fintech, SaaS, or travel-related industries.
- Proven ability to communicate directly with clients and internal teams, including Sales and Account Management.
- Experienced in customer support within financial operations, including phone and video call support with a professional and empathetic approach to resolving client issues and discussing payment matters.
- Strong understanding of payment platforms, chargeback and disputes resolution, reconciliation, and financial reporting.
- Fluent in English, with excellent written and verbal communication skills.
- Empathetic yet assertive. You are comfortable navigating difficult conversations with both clients and colleagues.
- Highly organized, analytical, and self-driven. You act as an owner and thrive in a fast-paced, remote environment.
- Experienced working cross-functionally and driving process improvements in payments, finance, or legal operations.
- Bonus Points For
- Spanish or any other bi-lingual proficiency
- Familiarity with SQL and data visualization tools like Tableau and Looker
- Experience in international or cross-border payments.
- Understanding of travel or group booking industry financial models.
Benefits
- Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- Work remotely for a maximum of 4 weeks per calendar year.
- Annual team off-site (often somewhere sunny 🌊).
- Extensive paid family leave.
- Three paid volunteer days per year — take time to give back to causes you care about, on us.
- 2-week cross-functional onboarding program.
- Cutting-edge equipment and tools to set you up for success.
- Join an international, travel-loving team with a passion for adventure and innovation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsaccounts receivablepayment operationschargeback resolutiondispute resolutionfinancial reportingSQLdata visualizationreconciliationprocess improvements
Soft skills
communicationempathyassertivenessorganizationanalytical skillsself-drivencross-functional collaborationclient relationship managementproblem-solvingnegotiation
