Collections Specialist
Shiji Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage and monitor accounts with overdue payments, ensuring all balances are up-to-date and accurate.
- Maintain detailed and accurate records of collections activities, including communications, payment arrangements, and updates to accounts.
- Reach out to clients via phone calls, emails, and written correspondence to follow up on overdue accounts and negotiate payment plans or settlements.
- Investigate and resolve billing discrepancies by collaborating with customers and internal teams.
- Develop and negotiate payment plans or settlements, ensuring that payment terms are clear and adhered to by all
- Generate and provide regular reports on the status of outstanding accounts, including aging reports and collection progress.
- Partner with sales, customer service, and finance teams to address billing issues and ensure accurate invoicing.
- Work with the legal team to initiate collections actions for unpaid or unresponsive accounts in accordance with applicable regulations.
Requirements
- Bilingual in English and Spanish, with the ability to communicate effectively in both languages
- Minimum two (2) years’ experience in collections, accounts receivable, or a related field
- Excellent communication skills, both written and verbal, with strong negotiation skills and customer – focused approach.
- Proficient in accounting software and Microsoft Excel, with working knowledge of basic functions and the ability to quickly adapt to new systems.
- Demonstrate the ability to identify and resolve issues efficiently and effectively, ensuring customer satisfaction and timely payment.
- Strong organizational skills with the ability to effectively manage a high volume of accounts.
- Ability to start work between 7:00 AM and 7:30 AM to accommodate collaboration with international teams across multiple time zones.
Benefits
- None listed 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsaccounts receivablebilling discrepanciespayment plansnegotiationreport generationinvoicingaccounting softwareMicrosoft Excelissue resolution
Soft skills
bilingualcommunicationnegotiation skillscustomer-focusedorganizational skillsproblem-solvingtime managementcollaborationadaptabilitycustomer satisfaction