Shiji Group

Cloud Engineer

• Administering and managing existing database clusters and individual databases (using Iaac tools like Terraform).
• Designing database structures and collaborating with other teams to achieve technical alignment.
• Building and setting up new database clusters.
• Implementing backup, restore, disaster recovery, and business continuity strategies for database systems.
• Creating and maintaining technical and non-technical documentation for database systems and related tooling.
• Serving as the liaison between development teams and Infrastructure.
• Mediating and advising on the division of responsibilities between infrastructure and application layers.

Cloud Infrastructure DBA

QA Engineer

• Review and analyze system specifications
• Mentor and collaborate with QA Engineers to develop effective strategies, frameworks and test plans
• Write test cases based on user stories
• Write automated test cases and contribute to common C# automation framework
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

Tech Lead QA, C#

Product Manager

• Product planning & prioritization: Utilize industry experience and knowledge to shape Daylight PMS.
• Participate in peer review sessions for team control and quality assurance for new features.
• Contribute to strategic conversations, adding perspective and vision for growing our product in the right way.
• Display knowledge on PMS Complexity, Multi-Property & Enterprise hospitality environments, and Global vs Regional Requirements.
• Create and maintain defined initiative backlog of features for area of ownership in Daylight PMS.
• Responsible for defining priority and order of feature development for product.
• Maintain overview of feature delivery including progress, dependencies and delivery dates.
• Identifies, owns and resolves very complex problems in a way that demonstrates balanced judgment.
• Take on cross module ownership for features as needed to cover gaps.
• Stakeholder management & communication: Lead theoretical and conceptual workshops, discussions and dialogue; and to provide business and practical context that enables both decision and design conclusions to customers and executive management alike.
• Execute professional presentations for product direction or specific feature functionality.
• Assist product and market expertise for events such as conferences, tradeshows, webinars, and seminars.
• Lead and collaborate with colleagues in other areas of organization to facilitate efficient working environment and remove any roadblocks.
• Excel in verbal and written communication and clarity.
• Other responsibilities: Dotted line responsibility for Product Owners in module areas- first Point of Contact to resolve issues.
• Guide and support PO for optimal sprint review presentation skills, providing feedback and suggestions as needed.
• Travel domestically and internationally to Shiji offices and Shiji customers for collaboration and presentation.

Product Manager – Daylight PMS

Implementation Specialist

• Install Infrasys Cloud and related products on customer site
• Analyze customer needs and configure the system by observing the Major Account standards
• Configure the system to meet country specific legal fiscal requirements
• Ensure multiple user, and service model concept meets the customer operational workflow
• Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets
• Train the staff in the best and most practical use of the software
• Report accurate project status and act proactively to achieve the project goal
• Take the customer site live and provide technical support after going live
• Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
• Assist Product Management to test new releases and new functions
• Perform Release updates if required
• Support the support organization while not with the customer
• Provide pre-sales support to the regional sales team.

POS Implementation Consultant, Italian Speaker

• Install Infrasys Cloud and related products on customer site
• Analyze customer needs and configure the system by observing the Major Account standards
• Configure the system to meet country specific legal fiscal requirements
• Ensure multiple user, and service model concept meets the customer operational workflow
• Provide possible solutions for functional gaps and work closely with the Product Management to achieve project targets
• Train the staff in the best and most practical use of the software
• Report accurate project status and act proactively to achieve the project goal
• Take the customer site live and provide technical support after going live
• Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
• Assist Product Management to test new releases and new functions
• Perform Release updates if required
• Support the support organization while not with the customer
• Provide pre-sales support to the regional sales team

POS Implementation Consultant

Account Executive

• Proactively prospect and generate qualified new leads through research, outreach (calls, emails, LinkedIn), and networking to build a robust sales pipeline.
• Maintain up-to-date knowledge of Shiji PMS and POS solutions to effectively identify and engage potential customers through tailored product demonstrations and consultative selling approaches, highlighting their value in meeting customer needs.
• Conduct market research to identify target customers, key contacts, and high-potential prospects within the market, ensuring a strategic focus on opportunities aligned with business goals.
• Assess and qualify inbound leads from events, tradeshows, and marketing campaigns to determine interest, budget, authority, and business needs, converting them into sales-qualified leads.
• Build and maintain strong relationships with customers and prospects, ensuring positive and professional customer experience.
• Manage the entire sales cycle, from initial outreach and lead qualification to contract negotiation and closing, ensuring alignment with company policies on pricing and terms.
• Collaborate with the Director of Business Development to design and implement strategies and campaigns that support the business objectives of Shiji PMS and POS, ensuring alignment with overall sales goals.
• Negotiate contracts, pricing, and terms to close sales deals in alignment with company policies.
• Collaborate with internal teams, including marketing, product, finance, implementation, and customer support, to design strategies, support customer needs, and ensure a seamless sales process.
• Monitor industry trends, advancements in hospitality technology, and competitor offerings to identify new opportunities and maintain a competitive edge.
• Ensure sales targets are consistently met or exceeded through strategic planning and effective execution.
• Represent Shiji at key industry events, trade shows, and client meetings to network, engage with prospects, build relationships, and enhance brand visibility and reputation.
• Provide regular updates and forecasts to the Director of Business Development, highlighting pipeline progress, market insights, and sales performance.
• Maintain accurate records of prospects and lead contact information in Zoho CRM for effective follow-up and pipeline management.

Sales Executive

Content Marketing Manager

• Create engaging e-learning video content that will be used to train end users on software, processes, and workflows using Synthesia.
• Create clear, visually driven storyboards for instructional videos, working closely with the Senior Instructional Designer and subject matter experts (SMEs).
• Translate technical and functional software features into user-friendly training modules focused on real-world applications.
• Apply adult learning principles and instructional design models (ADDIE, SAM etc.) to ensure content is effective and engaging.
• Support ongoing updates to training materials based on software enhancements, user feedback, and business goals.