Westfalia Fruit

Customer Success Specialist

Westfalia Fruit

full-time

Posted on:

Location Type: Remote

Location: Kansas • Mississippi • United States

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About the role

  • Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution with a high degree of ownership and accountability.
  • Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution.
  • Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution and proactively escalate risks or exceptions.
  • Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations.
  • Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers.
  • Support the preparation of sales reports, customer insights, and performance tracking to inform commercial decision-making.
  • Partner with Finance to support invoicing, AR documentation, and file verification, ensuring accuracy and compliance.
  • Support and help shape Westfalia’s emerging e-commerce operations, including transaction management, process refinement, and customer adoption as the platform evolves.
  • Analyze and report on market trends, industry volumes, and market share across key origins (U.S., Mexico, Peru, Chile, Colombia).

Requirements

  • - 3–5 years of experience in customer success, sales support, operations, or accounting, preferably within fresh produce or agriculture.
  • - Strong working knowledge of produce supply chains, perishability, and seasonal market dynamics; avocado experience strongly preferred.
  • - Familiarity with perishable inventory and supply-demand volatility.
  • - Experience supporting sales teams or key accounts.
  • - Experience supporting or launching new processes, platforms, or tools in a growth or transformation environment is a plus.
  • - Strong analytical and critical-thinking skills with the ability to translate data into actionable insights.
  • - Advanced proficiency in Microsoft Excel and comfort working across multiple systems and evolving technologies.
Benefits
  • - We offer 8 paid holiday
  • - Floating Holidays
  • - Health Insurance; Medical, Dental and Vision at **100% coverage**
  • - **Life Insurance **
  • - **401k and company matching**
  • - **Paid Vacation**
  • - **Paid Sick Time**
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processinginventory managementdata analysissales reportingfinancial documentatione-commerce operationsprocess refinementcustomer insightssupply chain managementmarket trend analysis
Soft Skills
ownershipaccountabilitycollaborationcommunicationanalytical thinkingcritical thinkingproblem-solvingcustomer relationship managementproactive escalationadaptability