
Senior Manager, Product – Retail Payments
Western Union
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • New York • United States
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Salary
💰 $160,000 - $217,000 per year
Job Level
Tech Stack
About the role
- Own the product vision and roadmap for non-cash retail payments infrastructure
- Identify market opportunities, regulatory shifts, and new technologies to expand and strengthen payment capabilities
- Lead the end-to-end rollout of new non-cash payment integrations with banks, PSPs, processors, and card networks
- Drive platform scalability and reliability, ensuring uptime, resiliency, and regulatory compliance
- Monitor and improve KPIs such as authorization rates, transaction success rates, settlement speed, and processing costs
- Work closely with Compliance, Risk, Operations, Finance, and regional business teams
- Serve as the SME for non-cash payment infrastructure
Requirements
- 7+ years of product management experience in Financial Services, preferably payments
- Undergraduate or graduate degree in business, economic, or related field
- 5+ years experience in payments, product strategy, fintech operations, or consulting
- Deep understanding of the global payments landscape, including cards, ACH, real-time payments, wallets, and cross-border rails
- Strong analytical and problem-solving skills
- Proven ability to lead cross-functional initiatives and communicate with technical and non-technical stakeholders
- Experience using data to drive decisions
- Excellent writing and communication skills
- Proven problem-solving skills
- Robust technological background
- Understanding of business processes
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly Recognition Program
- “Game Changers” Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
- 401k Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementpaymentsproduct strategyfintech operationsdata analysisKPI monitoringregulatory compliancepayment integrationstransaction processingbusiness processes
Soft Skills
analytical skillsproblem-solving skillsleadershipcommunication skillscross-functional collaborationstakeholder managementwriting skills
Certifications
undergraduate degreegraduate degree