Regional Agency Manager
State National Companies (SNC)
Regional Agency Manager
Western National Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,320 - $150,480 per year
Job Level
Mid-LevelSenior
About the role
- Builds and maintains strong relationships with existing and potential customers by understanding their needs and providing solutions that meet those needs
- Works closely with other departments, such as marketing, claims, and underwriting, to ensure a seamless customer experience and align sales strategies with overall company goals
- Analyzes sales metrics and performance data to identify areas for improvement and develops strategies for increasing sales effectiveness
- Manages agency production and claims experience through report analysis, reviews production and profitability results with agency personnel, and follows up to assure sales objectives are achieved
- Independently recommends and implements appropriate corrective action plans
- Establishes regular meeting schedules with each assigned agency to achieve corporate objectives through in-person agency visits
- Drives new business submissions to meet corporate growth initiatives for the territory by maintaining and strengthening relationships
- Promotes and provides for agency personnel by facilitating training on company products and systems, including internet-based technologies and new sales techniques in the agency office
- Acts as a liaison between the agencies and company to communicate changes and develops opportunities for new and renewal sales
- Works with all members of the Agency Sales Team to work toward established annual sales and production plans
- Develops talking points and sales approach to ensure proper messaging for Western National Insurance Group’s philosophy
- Pulls agency reports to analyze and develop strategies and action plans to manage each agency and territory accordingly
- Understands and reports new business opportunities, understands competitor activities, and stays informed about industry trends
- Develops and implements appropriate rehabilitation and termination programs when necessary
- Leads sales presentations and negotiations with key clients and prospects
- Develops and implements growth plans with key agencies
- Researches and recommends new agencies for appointment by recruiting, interviewing, and assessing the fit of the agency per established new appointment guidelines
- Assists agencies in resolving complex complaints regarding underwriting, claims service, or other internal Western National areas
- Collaborates with underwriting to develop core strategies for agencies and support account-level decisions and mentors underwriters
- Consistently acts according to customer experience standards, demonstrating empathy, managing expectations, and taking ownership to resolve issues
- Handles complaints and conflicts by striving to resolve them in a way that maintains customer satisfaction and loyalty
- Other duties as assigned
Requirements
- Valid and unrestricted driver’s license and acceptable driving record
- Ability to travel frequently (75 - 80%), including overnight state travel (15 - 200-mile radius) (territory is Western Washington)
- Property-and-casualty insurance company sales and marketing experience or equivalent agency-facing property-and-casualty industry experience
- Excellent written, verbal, and interpersonal communication skills
- Proficient use of various core systems, office and computer equipment, and software packages
- Proficient in negotiating and leveraging in business transactions
- Proficient verbal and written communication skills to clearly explain insurance terms, policies, and procedures to agency partners
- Ability to actively listen and understand customer needs and concerns
- Proficient understanding of insurance regulation and compliance requirements to ensure all sales activities adhere to legal standards
- Serve and co-lead project groups to assist in the evolution of coverage, policies, and procedures, and bring forward new ideas and innovation
- Proficient understanding of risk management concepts and how they apply to insurance products and client needs
- Bachelor\'s degree in business or marketing; experience in lieu of degree acceptable
- Applicants must be authorized to work for any employer in the U.S.; unable to sponsor employment Visa
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
- Flexible work environment, including a variety of hybrid and remote work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales metrics analysisreport analysisnegotiationrisk managementinsurance regulation compliancecustomer relationship managementsales strategy developmenttraining facilitationbusiness developmentagency recruitment
Soft skills
interpersonal communicationactive listeningempathyproblem-solvingconflict resolutionteam collaborationcustomer satisfaction focusleadershiporganizational skillsadaptability
Certifications
Bachelor's degree in businessBachelor's degree in marketingproperty and casualty insurance license
