Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies.
Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.
Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.
Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.
Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange.
Architect solutions that meet enterprise standards for availability, performance, and security.

Requirements

8+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles.
Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions.
Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization.
Experience leading technical delivery within Agile/SAFe environments.
Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance.
Strong communication and documentation skills for technical and business audiences.
Familiarity with ServiceNow’s AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization).

Benefits

paid vacation time
paid sick leave
medical/dental/vision insurance
life, accident and disability insurance
tax-advantaged flexible spending and health savings accounts
employee assistance program
other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
tuition reimbursement
transit
employee stock purchase plan
Western Digital Savings 401(k) Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow architecturesolution designintegration designsystem APIssecurity architectureRBACAgileSAFeworkflow intelligencetechnical debt reduction

Soft Skills

communication skillsdocumentation skillscollaborationstakeholder engagementtechnical oversight