Western Computer

Consultant

• Lead workshops to gather and refine business requirements for field service, asset management, scheduling/dispatch, and mobile workforce scenarios.
• Design end‑to‑end Dynamics 365 CE Field Service solutions, including work orders, incident types, agreements, entitlements, assets, inventory, and resource scheduling.
• Configure and extend D365 Field Service, including the mobile app, resource scheduling optimization, and integration with related CE apps and external systems.
• Map current‑state processes, define future‑state service operating models, and translate requirements into functional designs and configuration.
• Own functional solution design documents, configuration workbooks, and test scenarios for field service processes.
• Collaborate with technical teams on integrations, data migration, and customizations (Power Platform, plugins, Azure services, etc.).
• Lead system testing, UAT, and production cutover activities for Field Service projects.
• Provide guidance and best practices on field service KPIs, SLAs, parts and inventory management, and technician productivity.
• Train super users, dispatchers, and field technicians on D365 Field Service and related CE applications.
• Support pre‑sales activities, including demos, solution proposals, estimations, and SOW input for Field Service opportunities.
• Mentor junior consultants and contribute to internal methodologies, accelerators, and knowledge assets focused on D365 Field Service.

Senior Consultant