Western Alliance Bank

Product Manager

• manage the complete lifecycle of the assigned suite of banking products within the Bank's commercial product portfolio.
• assist with developing and executing the Bank's Product strategy and roadmap in conjunction with business partners
• provide hands-on, product-level leadership needed to realize concepts and potential key innovations into tangible, profitable products.
• lead a cross-functional team of analysts, IT, Operations, and Vendor partnership to perform or coordinate the work from product concept and business case analysis to technical development and introduction.
• complete market research to monitor trends, develop reports for key stakeholders and recommendations on product suite and pricing strategy.
• partner with the Product Management leadership to execute the Bank's strategic plan.
• meet product development objectives and manage product health.
• support the product lifecycle process and executing their work within the department's standards on deliverables for business case development, business requirement gathering, product design, implementation, and maintenance.
• lead the research, analysis, design, development, pricing, and implementation of new products, and modification and enhancements to existing products.
• ensure the product suite's success in managing product health and effectiveness, pro-actively addresses obstacles to product development, product adoption, and complications in service delivery.
• assist management in identifying, assessing and implementing risk control procedures for assigned products.

Senior Product Manager, Receivables

• manage the complete lifecycle of the assigned suite of banking products within the Bank's commercial product portfolio
• assist with developing and executing the Bank's Product strategy and roadmap in conjunction with business partners
• provide hands-on, product-level leadership
• lead a team of Product Analysts to perform or coordinate the work from product concept and business case analysis to technical development and introduction
• complete market research to monitor trends, develop reports for key stakeholders and recommendations on product suite and pricing strategy
• partner with the Product Management leadership to execute the Bank's strategic plan
• meet product development objectives, manage product health, and responsiveness to market dynamics
• support the product lifecycle process
• lead the research, analysis, design, development, pricing, and implementation of new products, and modification and enhancements to existing products
• ensure the product suite's success in managing product health and effectiveness
• assist management in identifying, assessing and implementing risk control procedures for assigned products and channels
• foster strong, healthy working relationships with senior leaders in partner departments
• lead and develop a team; responsible for hiring, coaching, performance management, training and development

Senior Product Manager

Manager

• Manage the complete lifecycle of the assigned suite of banking products within the Bank's commercial product portfolio
• Assist with developing and executing the Bank's Product strategy and roadmap
• Provide hands-on, product-level leadership needed to realize concepts and potential key innovations into tangible, profitable products
• Complete market research to monitor trends, develop reports for key stakeholders and recommendations on product suite and pricing strategy
• Partner with the Product Management leadership to execute the Bank's strategic plan
• Meet product development objectives, manage product health, and responsiveness to market dynamics
• Support the product lifecycle process and executing their work within the department's standards
• Lead the research, analysis, design, development, pricing, and implementation of new products
• Ensure the product suite's success in managing product health and effectiveness
• Foster strong, healthy working relationships with senior leaders in partner departments
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development

Senior Product Manager – Digital Payments

Operations

• Overseeing all servicing-related activities for the company
• Managing performance of primary mortgage sub servicer
• Driving operational excellence and customer outcomes across all servicing functions
• Leading a team of approximately 35 servicing professionals
• Ensuring adherence to contractual obligations, performance standards, service-level agreements, and regulatory requirements
• Coordinating with sub-servicer on implementation of new products and services
• Establishing and maintaining governance frameworks, escalation protocols, and issue-resolution processes
• Overseeing internal processes including loan boarding, cash management, complaints management, default servicing, servicing transfers, and non-agency servicing activities
• Driving continuous improvement, process optimization, automation, and operational scalability
• Developing and executing a servicing operations strategy aligned with company goals

Senior Product Manager, Receivables

Senior Product Manager

Senior Product Manager – Digital Payments

EVP – Head of Servicing Operations