Western Alliance Bank

Strategy

• Act as an internal strategic business partner & consultant to aid the executive team in developing technology-enabled business initiatives aligned to the Bank’s Strategic Plan
• Support the bank’s Specialty Escrow Deposit business lines (LOBs) with an emphasis on the bank’s Digital Assets, HOA Banking, Juris Banking & other Specialty Escrow LOBs
• Partner with one of the Bank’s Chief Banking Officers to manage the development of expansion strategies for LOBs
• Collaborate with Corporate Strategy leadership team and line of business executives to support the development & execution of the bank-wide Strategic Plan
• Develop annual strategic plans, and proactively identify issues to help mitigate enterprise risks
• Identify, assess & lead strategy projects based on the Strategic Planning process to enhance business performance and drive shareholder value
• Serve as a Strategic Business Partner to the Head of Digital Assets to define & advance the bank’s Digital Asset Strategy
• Drive growth strategy by partnering with business units and technology teams to execute strategic initiatives for technology-enabled deposit solutions
• Foster stakeholder relationships with Corporate Support Functions to drive alignment and enhance business execution

Manager, Corporate Strategy – Planning

Analyst

• provide SME expertise in your respective domain
• lead activities to review current processes and metrics that support operational effectiveness
• identify constraints or opportunities that inhibit or accelerate the business and technology strategy
• design customer journey maps and workflows for the Digital Account Origination platform
• ensure the process meets bank and regulatory requirements for onboarding customers and accounts
• develop options or approaches to improve business outcomes
• drive implementation of solutions to achieve desired results
• accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics
• determine root cause for constraints in the process
• engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities
• capture current state insights while also providing options and recommendations to the identified stakeholders
• identify, socialize, and gather necessary approvals for KRIs, KPIs, and Operational Metrics
• work on data analysis, data mapping, and ensure the requirements are clear to design interfaces and integrations
• provide production support, timely resolution of incidents, and communication to business stakeholders
• convert business requirements into system specifications
• document it in tools like Confluence and Azure DevOps
• define the work breakdown structure for all involved teams
• set and meet the deadlines for that work
• lead discussions to gather requirements and review artifacts
• resolve issues that impede progress
• develop list of critical documentation and artifacts to meet project objectives
• complete high-quality deliverables and effectively communicate learnings, findings, impacts, and next steps with subject matter experts or project stakeholders

Principal Analyst I – Digital Account Origination

Director

• Responsible for leading the organization’s data reporting and analytics strategy
• Oversee the design, development, and implementation of advanced reporting solutions and analytics frameworks
• Lead a team of analysts and managers
• Collaborate closely with senior leadership to ensure data initiatives align with business goals
• Uphold data integrity, develop and enhance data analytics in collaboration with IT
• Present actionable insights to C-suite and senior leaders
• Budget and resource allocation to support data projects
• Define and execute overall reporting and analytics strategy
• Oversee development of advanced analytics models, dashboards, and reporting solutions
• Lead complex data analysis to inform strategic decision-making
• Establish and maintain data governance policies and practices
• Act as a key business partner to senior leadership
• Monitor team workload and conduct performance evaluations

Director of Reporting & Analytics, Association Banking

• The Director of Client Care leads a multi site organization responsible for delivering exceptional sales, service, and operational support to small business and preferred banking clients who interact with the bank through virtual channels including phone, chat, SMS, and other remote methods.
• Overseeing clients generally under $2MM in revenue and under $250M in deposit balances, this role ensures teams resolve client requests, identify opportunities to deepen relationships across deposits, lending, and treasury management, and maintain strong compliance and operational soundness.
• The Director serves as a strategic influencer, driving operational performance, technological transformation, talent development, risk mitigation, and cross functional alignment to enhance client experience and operational efficiency.
• Provide strategic leadership to multi‑site Client Care teams, ensuring the delivery of exceptional sales, service, and operational performance across the full client life cycle.
• Set and drive achievement of sales, service, and operational performance targets, including call volume, AHT, availability, deposit and loan production, treasury management engagement, customer retention, and turnaround times.
• Lead efforts to enhance client experience, ensuring escalated issues are resolved effectively and teams consistently meet or exceed service‑level expectations.
• Influence and execute strategic, data‑driven business initiatives, including operational improvements, analytics‑driven decision making, and change‑management efforts that improve employee and client experience.
• Serve as a key contributor to enterprise transformation initiatives, including technology upgrades, system enhancements, workflow redesign, and process optimization.
• Partner across lines of business—Treasury Management, SBA Lending, Commercial teams, AmeriHome Mortgage, and internal support groups—to deliver comprehensive client solutions and seamless service across channels.
• Guide teams in identifying and capitalizing on opportunities to deepen relationships through deposit growth, lending solutions, and treasury management products.
• Maintain expert knowledge of systems and processes, advising on system direction and assessing operational procedures to identify improvement opportunities.
• Monitor and report operational trends, including production, turnaround times, and performance indicators, providing clear insights and recommendations to executive leadership.
• Ensure adherence to regulatory, audit, and compliance standards, including AML, privacy, loss avoidance, and risk‑control protocols.
• Conduct operational reviews and quality‑control checks to mitigate risk, validate compliance, and ensure process integrity.
• Support proactive client communication initiatives, including outreach during system outages, disruptions, or significant bank events requiring timely engagement.
• Oversee accurate completion of client service requests, including account maintenance, new deposit account applications, treasury management product setups, and lending applications.
• Stay current on industry trends, translating insights into operational enhancements or client care opportunities to maintain a competitive and forward‑leaning operating model.
• Lead and develop a team, responsible for hiring, coaching, performance management, training and development.

Director, Client Care – Preferred & Small Business Banking

Account Manager

• Focus on high-net-worth individuals, entrepreneurs, commercial real estate investors, family offices.
• Identify a target market for new business and develop new business of loans and deposits from those relationships.
• Negotiate, structure, and coordinate closing of various loan types including lines of credit, commercial real estate, and business loans.
• Develop full depository relationships with clients including treasury management solutions.
• Compile and analyze market research data to develop recommendations regarding products and services.
• Engage in business development activities and solicitation of new business based on the target market.
• Collaborate closely with treasury partner to ensure seamless client experiences.
• Develop and maintain customer data base including calls and results on all new business relationships.
• Gather all information necessary to present a financing request to senior management or Loan Committee for approval; meet with new/potential customers; visit sites of loans; negotiate loan terms and conditions; refer and recommend acceptance to the Chief Credit Officer or Loan Committee.
• Coordinate processing of approved loans; ensure loans are processed according to agreement and customer needs.
• Solve problems relative to processing and servicing of loans within the Relationship Manager’s portfolio.

Senior Vice President, Relationship Manager – Private Client Group

Compliance

• Provide advice, oversight and guidance related to fair lending and UDAAP/UDAP regulatory compliance risks, control effectiveness, root cause analysis, and issue review and validation.
• Provide leadership and direction in identifying the applicability and impact of regulations on the Bank's products, services and lines of businesses.
• Assist in the review and interpretation of new regulations or changes to existing fair lending and UDAAP/UDAP regulations, including conducting impact assessments.
• Provide oversight, monitor, test and effectively challenge various regulatory compliance activities.
• Support the Compliance programs and perform risk and control assessments (RCSA).
• Conduct compliance risk assessments (CCRA) on the firm's GRC platform, ensuring accurate ratings and rationale for Inherent Risk (IRR), Quality of Risk Management (QRM) and Residual Risk (RRR).
• Lead and implement Fair and Responsible Banking monitoring, Quality Assurance reviews and Board and Senior Management Reporting across consumer and commercial banking products and services.
• Effectively synthesize and communicate legal and regulatory requirements related to fair lending (ECOA and FHA), HMDA and UDAAP/UDAP laws and regulations and identify root cause(s) of potential compliance risk.
• Collaborate with stakeholders across the Bank to gain insight into Fair and Responsible Banking compliance risks associated with various line of business activities, objectives, practices, processes, and the overall control environment.
• Partner with subject matter experts to formulate an integrated and independent view of the business area compliance risks and Fair and Responsible Banking management practices.
• Work with Compliance team members to develop Fair and Responsible Banking compliance risk management guidance for the lines of business.
• Raise issues and collaborate in the development and implementation of new Fair and Responsible Banking compliance monitoring, quality assurance, reporting, policies, practices and tools.

Manager, Corporate Strategy – Planning

Principal Analyst I – Digital Account Origination

Director of Reporting & Analytics, Association Banking

Director, Client Care – Preferred & Small Business Banking

Senior Vice President, Relationship Manager – Private Client Group

Compliance Assistant Manager – Fair and Responsible Banking