Executive Vice President – Servicing Quality Control, Regulations and Compliance

Western Alliance Bank

EVP managing Servicing Quality Control at AmeriHome Mortgage. Overseeing compliance audits and vendor relationships in the mortgage servicing industry.

Posted 6/23/2026full-timeWestlake Village • California, Texas • 🇺🇸 United StatesLead💰 $222,060 - $291,823 per yearWebsite

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Hard Skills

Internal AuditRisk ManagementRegulatory ComplianceQuality ControlCompliance AuditingData AnalysisTest PlansProcess ImprovementServicer Performance EvaluationMortgage Servicing

Soft Skills

LeadershipCommunicationTeam DevelopmentProblem SolvingAnalytical ThinkingRelationship ManagementAttention to DetailReportingOrganizational SkillsInterpersonal Skills

Tools & Technologies

MS Office SuiteQuality Control ToolsAudit Management SoftwareCompliance Management SystemsData Reporting ToolsOperational Metrics SystemsCustomer Service Evaluation ToolsRisk Management SoftwareServicing QC Vendor Management ToolsIssue Management Systems

Industry Keywords

Residential Mortgage IndustryCorrespondent LendingRetail LendingFederal ComplianceState ComplianceServicing Life-EventsAudit FindingsOperational MetricsQuality Control PoliciesCompliance Obligations

About the role

Key responsibilities & impact

responsible for assisting in the protection of the value of the Company’s MSR asset through the timely and accurate review and oversight of AmeriHome’s Servicing QC vendor and its sub-servicers
lead a team of Servicing QC and Compliance auditors
manage the Servicing QC Program
ensure trends and results of Servicing activity are reported to executive management
manage the relationship with external Servicing QC vendors
oversee and manage quality control reviews of Servicing QC vendors and Sub-servicers
alert appropriate management levels and internal departments to problems identified during routine quality control and compliance reviews
manage and oversee functional risk appetite through creation and ongoing maintenance of department risks and controls
assess Sub-servicer’s compliance with applicable federal and state servicing statutes
create and manage to monthly and annual Test Plans
evaluate results of recorded customer service and collections calls for adherence to and compliance
evaluate results of consumer complaint reviews received and responded to by servicers or internal AmeriHome departments
manage issues identified through sub-servicer findings that escalate to the enterprise level
ensure compliance with the enterprise Issues Management standard
identify discrepancies and opportunities for process improvement through analysis of audit findings
prepare and submit various weekly and monthly reports for management review
compile and categorize data used for monthly operational metrics
perform secondary review of audit findings reports
create effective quality control and auditing policies and procedures as needed
evaluate servicer performance using a variety of tools
lead and develop a team

Requirements

What you’ll need

15+ years of related experience in Internal Audit, Risk Management, Regulatory Compliance or similar field
Bachelor's degree in related field required
Previous leadership experience preferred
Advanced knowledge of residential mortgage industry in Correspondent or Retail Lending
Advanced to expert knowledge of applicable regulatory and legal compliance obligations
Intermediate to advanced knowledge and understanding of servicer’s actions during the servicing "life-events" of a mortgage loan
Intermediate to advanced experience with MS Office Suites
Advanced speaking and writing communication skills
Occasional travel required

Benefits

Comp & perks

competitive salaries
ownership stake in the company
medical and dental insurance
time off
great 401k matching program
tuition assistance program
employee volunteer program
wellness program