Westcliff International School

Content Writer

• Overseeing the daily operations, quality assurance, and professional development of the Doctoral Writing Center team
• Directly supervising Doctoral Writing Center Specialists
• Ensuring the delivery of high-quality, timely, and rigorous dissertation-level writing and research support to doctoral students across all programs
• Overseeing Formatting Committee review workflows for dissertation and doctoral research project candidates
• Coordinating internal scholarly submission reviews for faculty
• Collaborating with the Westcliff International Journal of Applied Research (WIJAR) to support internal manuscript readiness and pre-submission review
• Working closely with the Academic Success Manager to scale services and uphold institutional standards (APA, academic integrity, responsible AI use)

Doctoral Writing Center Lead

Call Center Representative

• Manage call campaigns
• Monitor call quality
• Collaborate closely with Admissions Management
• Enhance advisor performance and training
• Develop and deliver call center user trainings
• Review recorded calls and transcripts for compliance
• Provide actionable insights to Admissions Management

Doctoral Writing Center Lead

Contact Center Specialist