Strategic Account Manager
YipitData
Cloud
Senior Relationship Manager
West Pharmaceutical Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Manage a portfolio of existing high-value client accounts, ensuring high levels of customer satisfaction and retention
- Develop and maintain strong relationships with key stakeholders within client organizations
- Negotiate contract extensions and expansion
- Collaborate with internal teams, including marketing and product development, to align client needs with our offerings
- Conduct regular account reviews to assess client needs, performance, and satisfaction
- Prepare and present reports on account status, sales performance, and growth opportunities to senior management
- Travel as needed
- Build and execute a strategic account plan that will: Identify customer's key business drivers & needs
- Identify opportunities for adoption and growth within existing accounts
- Identify customer attrition risk drivers and recommendations for risk mitigation
- Stay informed about industry trends and competitor offerings to effectively position our solutions in the market
- Identify opportunities for cross-selling additional products and services to enhance client engagement and satisfaction
Requirements
- Bachelor's degree in Business, Marketing, Healthcare, or related field (equivalent professional experience may be considered in lieu of formal education)
- 5+ years of experience in account management or sales
- 5+ years of experience being measured on revenue retention and growth with successful track record
- Excellent communication, negotiation, and interpersonal skills
- Proven ability to build and maintain relationships with clients at all levels
- Self-motivated with a results-driven approach and focus on customer success
- Proven experience managing contract renewals, including negotiating terms, ensuring timely execution, and maintaining high client retention rates
- Established success in identifying opportunities for cross-selling and upselling
- Building and executing a sales/account management territory plan
- Experience in healthcare technology sector (preferred)
- Healthcare IT sales experience (EHR, EMR, telemedicine, etc.)
- Knowledge of healthcare industry standards
- Background in contact center technology solutions (IVR, omnichannel communication, workforce management, etc.)
- Previous experience with SaaS solutions or cloud-based offerings
- Strong understanding of IT solutions (cloud, software, and infrastructure) and their application in healthcare and contact centers
- Familiarity with industry research & BI tools (Definitive Analytics, LinkedIn Navigator, KLAS, etc.)
- Strong understanding of patient engagement solutions and healthcare industry dynamics
- Demonstrated ability to build relationships with senior executives (C-suite/VP level)
