West Pharmaceutical Services

IT Support

• Working closely with the local IT team
• Provide support for IT systems and End-Users in the facility
• Assist with troubleshooting and problem determination/resolution
• Participate in local IT projects and coordinate roll-out
• Maintain a clean, orderly and safe work area
• Conforms with and abides by all regulations and policies
• Act in accordance with the company’s Guiding Principles

IT Support Student

Manager

• Responsible for providing quality leadership, governance, and expertise in Quality Assurance processes
• Ensure compliance to regulatory requirements and West procedures
• Proactively develop, lead, and drive the execution of the Quality Assurance strategy
• Develop and implement quality assurance plans ensuring compliance with regulations
• Oversee interactions with regulatory agencies and build strong relationships with stakeholders
• Champion advocacy for product, process, and system quality
• Drive continuous improvement within the Quality Management System
• Cultivate positive working relationships with internal and external stakeholders
• Accountable for the development of the quality assurance plans and systems
• Oversee regulatory agency interaction related to compliance
• Develop and champion a quality/patient-first organizational culture
• Responsible for ensuring QA resources have adequate training
• Responsible for developing a culture of risk activities
• Coach, mentor and lead team members

Senior Quality Manager

Account Manager

• Manage a portfolio of existing high-value client accounts, ensuring high levels of customer satisfaction and retention
• Develop and maintain strong relationships with key stakeholders within client organizations
• Negotiate contract extensions and expansion
• Collaborate with internal teams, including marketing and product development, to align client needs with our offerings
• Conduct regular account reviews to assess client needs, performance, and satisfaction
• Prepare and present reports on account status, sales performance, and growth opportunities to senior management
• Travel as needed
• Build and execute a strategic account plan that will: Identify customer's key business drivers & needs
• Identify opportunities for adoption and growth within existing accounts
• Identify customer attrition risk drivers and recommendations for risk mitigation
• Stay informed about industry trends and competitor offerings to effectively position our solutions in the market
• Identify opportunities for cross-selling additional products and services to enhance client engagement and satisfaction

Senior Relationship Manager

• Hunt and acquire new logo accounts to expand Mosaicx's market presence
• Execute and manage the complete sales cycle to generate new solution sales
• Develop and maintain expert-level knowledge of Mosaicx CX solutions and competitor offerings
• Identify and present compelling value propositions to drive additional solution purchases
• Research emerging industry trends to enhance Mosaicx's value proposition
• Establish yourself as a trusted advisor with deep industry and solution expertise
• Proactively manage pipeline with timely opportunity updates and monitoring
• Coordinate sales operations resources to improve sales cycle efficiencies
• Achieve assigned revenue quotas and growth targets
• Drive growth strategy and establish reputation as a key contributor at a rapidly growing company

Strategic Account Manager

Solutions Engineer

• West Pharmaceutical Services description and focus on improving patient lives; inclusive culture; commitment to sustainability.
• Job Summary: Software Engineer for Shop Floor Systems to develop/maintain client-server/ASP.NET VB/.NET Core components with SQL Server.
• Essential Duties: Write high-quality code; develop/test/deploy/monitor/ support solution in DevOps; build scalable, robust, secure solutions; transform requirements to specs; estimate work; collaborate on prototypes; other duties as assigned

IT Support Student

Senior Quality Manager

Senior Relationship Manager

Strategic Account Manager

Seniorr Solution Architect - SAP QM