WeON

Backend Engineer

• Develop and maintain back-end applications using PHP 7+ and Laravel.
• Ensure code quality, scalability, and security by following Clean Code principles, SOLID, and design patterns.
• Participate in the full software lifecycle: conception, development, testing, deployment, and monitoring.
• Actively collaborate in code reviews, proposing technical and architectural improvements.
• Create and maintain automated tests (unit, integration, and end-to-end).
• Develop and consume RESTful APIs and asynchronous services via messaging.
• Work in a Dockerized environment integrated with CI/CD pipelines.
• Work within an agile team, participating in plannings, dailies, and retrospectives.

Senior Back-End Developer, PHP

Support Engineer

• Provide first-level support via ticketing system, chat and phone, accurately identifying and resolving technical issues
• Ensure support requests meet established SLAs and that customers receive prompt and effective responses
• Report bugs and technical failures to the product and engineering teams with clear and detailed information
• Collaborate with customers to understand their needs and translate them into improvement suggestions
• Create and maintain articles, FAQs and support materials for customers and internal teams
• Contribute to process documentation and the upkeep of the knowledge base
• Support continuous improvement of support workflows, focusing on efficiency and customer delight
• Stay up to date on new platform features, technologies in use and support best practices

Support Assistant, Junior Support Analyst

Analyst

• Support the administration and maintenance of IT infrastructure, including servers, networks, storage, and backup systems.
• Ensure continuous operation of critical environments.
• Respond to high-impact incidents by performing diagnosis and mitigation actions.
• Provide technical support to users to resolve hardware, software, and network-related issues.
• Collaborate to ensure data protection and operational security.
• Produce technical documentation related to infrastructure projects and processes.
• Monitor the performance of infrastructure and cloud services.
• Assist in administering internal server infrastructure (VPN, Wi‑Fi, and telephony).

Senior Back-End Developer, PHP

Support Assistant, Junior Support Analyst

Cloud Infrastructure Analyst, Mid-level