Welocalize

Artificial Intelligence

• The Generative AI Analyst role focuses on creatively developing and maintaining prompts, responses, and datasets to support machine learning tools and large language models (LLMs).
• Collaborate with internal teams and third-party firms, contributing to labeling initiatives.
• Train teams on best practices for LLM development.

Generative AI Analyst

Translator

• Translate documents from Vietnamese (vi-VN) to English (en-GB/en-US) with a focus on pharmacovigilance content.
• Perform Translation, Copy Editing (CE) and Machine Translation Post Editing (MTPE) tasks as required, ensuring high-quality standards and consistency.
• Adhere to **tight deadlines**, especially for projects received during EU close-of-business hours, with delivery required for early morning.
• Work within the client-provided XTM CAT tool (license will be provided).
• Maintain professionalism, responsiveness, and reliability to meet client expectations and ensure timely delivery of assignments.

Vietnamese to English Life Science Translator – Pharmacovigilance

Business Development Rep

• Develop Long-Term Account Strategies: Create and implement robust strategic account development plans focused on diversification and sustainable growth across existing and new accounts in the USA.
• Market Analysis: Continuously evaluate market trends, competitive landscape, and customer buying behaviors to refine account strategies and set measurable objectives.
• Executive Engagement: Cultivate and maintain high-level relationships with client executive leadership to elevate partnerships to an enterprise level, ensuring alignment with their strategic objectives.
• Client Advocacy: Serve as a champion for clients within Welo Data, ensuring that their goals and long-term strategies are prioritized and addressed through the entire sales cycle and beyond.
• New Business Initiatives: Identify opportunities for new lines of business and strategic offerings within named accounts. Pair closely with solutions and operations to identify key customer needs and scope the early shape of customer engagements.
• Cross-Solution Opportunities: Drive the integration of cross-functional solutions, ensuring that clients receive comprehensive service offerings that enhance their experience and drive value.
• Pipeline Oversight: Manage the end-to-end sales pipeline, including opportunity identification, qualification, and closing. Utilize Salesforce for centralized tracking and reporting to ensure visibility and accountability.
• Forecasting and Quota Management: Develop and maintain a rolling 12-month bookings forecast. Achieve and exceed established quotas for both existing and new bookings within assigned customer segments.
• Collaborative Strategy Development: Engage with cross-functional teams (e.g., Squad/Operations Leadership, Business Development Directors, Subject Matter Experts) to align on account strategies, address escalations, and optimize customer satisfaction.
• Mentorship and Guidance: Provide leadership and mentorship to the account management team, fostering a culture of excellence and continuous improvement.
• Contract Negotiations: Oversee the negotiation and management of key contracts (MSAs, SOWs), ensuring that agreements are accurate, up-to-date, centrally stored, and that renewal timelines are proactively managed. Contract terms need to be comprehensive and pursuant of mutual benefit, to protect the long term relationship between the account.
• Financial Oversight: Collaborate with the finance team to manage customer financials, ensuring profitability and adherence to budgetary constraints.
• KPI Development: Establish key performance indicators to measure the effectiveness of account strategies and relationship management efforts.
• Regular Reporting: Prepare and present regular updates to the executive team on account performance, strategic initiatives, and areas for improvement.

Business Development Director

Product Marketing

• Welocalize is looking for an English into Irish freelance translator and proofreader
• Work on project related to Marketing and Product documents
• Handle ongoing translation and proofreading for a multinational technology company
• Engage with online advertising technologies, cloud computing, marketing products

Corsican French IT and Product Marketing Linguist

Data Analyst

• Creatively writing prompts and responses to a variety of diverse topics
• Leading labeling initiatives with third party firms and internal customers
• Creating and updating detailed guidelines and specifications for stakeholders
• Training teams on best practices for creating Large Language Models/Data sets

Generative AI Data Analyst

• Evaluate AI-generated responses using a structured safety rubric
• Complete two independent evaluations per item
• Provide concise, well-structured rationales in English
• Participate in calibration sessions
• Support arbitration when evaluation discrepancies occur
• Maintain quality and throughput targets during the evaluation window

AI Safety Evaluator, Tamil

AI Safety Evaluator – Hindi

AI Safety Evaluator – Malay

AI Safety Evaluator – Korean

Content Marketing Manager

• Review, clip, and edit video content, ensuring all content matches style guides provided
• Review, and edit images to create a compelling visual customer experience
• Review, and edit content metadata, to ensure all data remains accurate
• Watching live games and tracking statistics
• Communicating relevant scenarios in real-time
• Writing copy and sports-related editorial
• Researching, stat tracking, and verifying accuracy of the content
• Other tasks as assigned

Sports Live Data Monitor, Content Moderator

Customer Support

• Own all escalations within your assigned team, troubleshooting complex product, integration, and system-level issues.
• Perform advanced diagnostics—including log analysis, API tracing, environment replication, and configuration deep dives—to determine root cause.
• Partner closely with engineering and product through well-structured escalation notes, ensuring precise handovers and efficient bug triage.
• Provide guidance and coaching within the team, supporting agents with knowledge, context, and coaching that strengthens effectiveness.
• Identify recurrent patterns in escalations and collaborate with team leads to drive improvements in tools, processes, and knowledge assets.
• Maintain accountability for metrics: speed of resolution, escalation quality, and contribution to overall customer satisfaction.
• Participate in structured workflows for major incidents, providing technical insight and helping restore service quickly.
• Contribute to internal playbooks to improve team's autonomy and reduce dependency on central teams.

Level 2 Support Specialist

Program Manager

• Owns program-level strategy and delivery, manages a cross-functional team, and is the primary owner of the client relationship for the program.
• Define program goals, roadmap, milestones, and operating model across multiple projects and vendors.
• Lead a delivery team (PMs, Coordinators) with clear goals, capacity plans, coaching, and performance feedback.
• Act as the day-to-day executive contact; run governance, planning, and QBR-style reviews; align scope, priorities, and change.
• Co-own quality outcomes with the Manager of Quality; align on guidelines, audits, acceptance criteria, and corrective actions.
• Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling to meet high-volume targets.
• Build and manage budgets, margins, and change orders; ensure commercial and delivery commitments stay aligned.
• Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items with options and impact.
• Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech.
• Ensure policy adherence for data handling, privacy, and platform access across the program.
• Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals.

Lead Program Manager – Generative AI Data Operations

Engineer

• Utilize Automatic Prompt Generation (APG) tools to create baseline prompts for complex parent-child template clusters.
• Run and supervise Automated Prompt Optimization (APO) tool, review the outputs, and flag when the APO reaches deadlocks or plateaus.
• Manually draft, test, and refine prompts to navigate complex template architectures, overcome anti-patterns, and handle edge cases where tooling is lacking or broken. Solve edge-case scenarios by designing and refining manual prompts.
• Monitor shadowbot runs to ensure sufficient disagreements (between human and LLM ratings) are registered, generated, and tracked.
• Run prompt versions against established gold data to continuously measure autorater quality against the human crowd baseline, calculating accuracy metrics such as F1 scores, precision, and recall.
• Draft technical launch readiness justifications (Launch Certification Documentation) for final.

Prompt Engineer

Marketing

• Translate, copy edit content in specified subject matter areas
• Utilize CAT tools effectively
• Understand cultural nuances in translation

Freelance Senior Linguist – Marketing, Life Sciences, Marathi

QA Engineer

• Centralize communication between testers and Apple Language QA Leads
• Coordinate and assess workload of the linguistic team
• Responsible for overall quality of language at the account level
• Conduct full Quality Assurance (QA) on various platforms
• Review and provide feedback to linguists
• Support onboarding and training of new linguists