Welocalize

Lead Program Manager – Generative AI Data Operations

Welocalize

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

ETLSQL

About the role

  • Leads a program of AI training data projects at scale.
  • Owns program-level strategy and delivery, manages a cross-functional team, and is the primary owner of the client relationship for the program.
  • Partners closely with the Lead Quality Manager to keep quality consistent and drive continuous improvement across high-volume operations.
  • Define program goals, roadmap, milestones, and operating model across multiple projects and vendors.
  • Lead a delivery team (PMs, Coordinators) with clear goals, capacity plans, coaching, and performance feedback.
  • Act as the day-to-day executive contact; run governance, planning, and QBR-style reviews; align scope, priorities, and change.
  • Co-own quality outcomes with the Manager of Quality; align on guidelines, audits, acceptance criteria, and corrective actions.
  • Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling to meet high-volume targets.
  • Build and manage budgets, margins, and change orders; ensure commercial and delivery commitments stay aligned.
  • Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items with options and impact.
  • Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech.
  • Ensure policy adherence for data handling, privacy, and platform access across the program.
  • Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals.

Requirements

  • Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field.
  • 4- 5 years leading large or multi-workstream delivery in AI data, content review, labeling/annotation, or adjacent domains.
  • Proven program-level experience in high-volume environments, including vendor management and capacity planning.
  • Record of managing client relationships and running governance cadences.
  • Program planning and portfolio governance across multiple projects.
  • Team leadership: goal setting, coaching, delegation, and performance feedback.
  • Strong communication with senior client stakeholders and internal leaders.
  • Solid use of spreadsheets, PM/task boards, and BI dashboards; familiarity with SQL/ETL concepts is a plus.
  • Quality mindset with practical use of SOPs, QA gates, and acceptance criteria.
  • Sound judgment on scope, time, cost, and quality; confident negotiation and escalation.
  • Comfortable working with global, distributed teams (advanced English).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI training dataprogram managementcapacity planningvendor managementgovernanceSOPsquality assuranceSQLETLbudget management
Soft Skills
team leadershipcoachingcommunicationnegotiationproblem-solvingperformance feedbackjudgmentrelationship managementgoal settingadaptability