Welocalize

IT Support Engineer

Welocalize

full-time

Posted on:

Location Type: Office

Location: Gurgaon • India

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Tech Stack

CitrixCloudDNS

About the role

  • Provide professional IT support to employees in India and other Welocalize locations
  • Provide user support across company enterprise systems including Microsoft 365, Entra and Exchange Online
  • User and endpoint management through Microsoft 365, AutoPilot, InTune, Entra and Endpoint Manager
  • Laptop provisioning (purchasing, replacements, warranty repairs, returns)
  • All aspects of IT support such as hardware/software purchasing, inventory, and asset tracking

Requirements

  • Bachelor’s degree or equivalent work experience, preferably in Computer Science or IT/IS
  • Minimum 3 years hands on experience in a similar IT support role
  • Demonstrable PowerShell scripting, Power Apps, Logic Apps and/or automation experience
  • Understanding of fundamental network technologies and protocols (DHCP, DNS, VPN, NAT, etc.)
  • User management and support experience with major cloud providers (Entra, Microsoft 365, Citrix ShareFile, Okta, and Zendesk)
  • Extensive desktop and hardware support experience (Windows and Mac)
Benefits
  • Professional IT support
  • Timely resolution through the Zendesk ticketing system
  • Desktop and OS support (Windows and MacOS)
  • Mobile Device Management (MDM)
  • Hardware/software purchasing and management
  • Strong professional relationships
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PowerShell scriptingPower AppsLogic Appsnetwork technologiesDHCPDNSVPNNATdesktop supporthardware support
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in ITBachelor’s degree in Information Systems