Quality Manager – Life Sciences
Welocalize
full-time
Posted on:
Location Type: Hybrid
Location: Thessaloniki • Greece
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About the role
- Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
- Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
- Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
- Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
- Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
- Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
- Manage the test translation process by providing requisite data to teams and training suppliers on customer-specific tools and workflows.
- Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.
Requirements
- Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments. **Experience in CRO-Pharma or Medical Devices would be a plus. **
- Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
- Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends.
- Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement.
- Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders.
- High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality.
- Master’s degree or equivalent professional experience.
- Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.
Benefits
- Please note that only CVs in English will be considered
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Localization Vendor ManagementQuality ManagementTranslation Management Systems (TMS)TM toolsMTPE workflowsAgile methodologiesLean Six SigmaData literacyQuality frameworksRoot Cause Analysis (RCA)
Soft skills
Verbal communicationWritten communicationInfluencing stakeholdersProject managementPrioritizationAccountabilityCollaborationProcess improvementTrainingDocumentation management
Certifications
Master’s degree