Quality Manager
Welocalize
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad.
- Monitor suppliers' performance on accounts managed by Program Squad(s) on which they are assigned.
- Contribute to conversations with customers regarding quality with supervision while anticipating their needs.
- Design and set up a quality framework with limited supervision.
- Ensure maintenance of all language assets (glossaries, style guides, TMs, etc).
- Engage the Language Services team with the requisite information...
- Proactively take action when necessary to ensure quality SLA (client or Welocalize) is being met.
- Monitor and flag suppliers performing beneath defined thresholds on an account to the Language Services Team.
- Collaborate with Language Services Team to initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed.
- Ensure and execute and/or coordinate regular quality measuring for clients with LQA SLAs/commitments.
- Regularly prepare and present quality reporting to clients as needed with limited guidance from Quality Lead.
Requirements
- Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Experience and proven track record in Localization Vendor, Language or Quality Management.
- Knows well the principles and practices used within Quality.
- Experience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools.
- Good communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others
- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Adept at data literacy; ability to understand and utilize data to make decisions.
- Strong in problem-solving with attention to time constraints while being accountable for the quality of the deliverables.
- Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
- Problem-solving mindset that can proactively assess and mitigate risk. Creative thinking in identifying areas for improvement is desirable.
- Solves standard situations independently in line with company policies and procedures.
- Can work within a team, contributing to the team's success, or work independently as needed.
- Ability to prioritize ongoing projects based on business needs and urgencies that can arise with limited support from Quality Lead.
- Excellent communication skills (written and verbal, fluent in English). An additional language at a fluent level (both verbal & written) is preferred.
- Experience with partner and customer direct communication would be an advantage.
- Experience in Agile Methodology and/or Lean Six Sigma is an advantage.
- Minimum of a Master's degree or equivalent experience.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Quality ManagementLocalization Vendor ManagementTranslation Memory toolsTranslation Management SystemsMachine Translation Post-editingData LiteracyQuality Improvement Plan (QIP)Root Cause Analysis (RCA)Corrective and Preventive Actions (CAPA)Quality Service Level Agreements (SLA)
Soft skills
Communication skillsProblem-solvingFlexibilityTeam collaborationTime managementCreative thinkingAccountabilityPresentation skillsInfluencing skillsPrioritization
Certifications
Master's degree