Wells Fargo

ServiceNow

• Define and drive the architectural and engineering direction of the ServiceNow platform.
• Ensure platform initiatives are delivered securely, at scale, and in alignment with enterprise standards.
• Lead technical feasibility and integration efforts as governance expands to include Artificial Intelligence - Solution Domains Across IT, HR, Risk and Platform.
• Establish and evolve platform standards, patterns, and guardrails.
• Ensure governance models are scalable, pragmatic, and consistently applied across the ServiceNow ecosystem.
• Provide technical leadership for GenAI capabilities on ServiceNow, business case development, architectural alignment with enterprise AI strategy.
• Collaborate to enforce consistent UX and interaction patterns across employee-facing experiences.
• Partner with Platform Architects to identify technical debt across GenAI and platform domains, drive modernization efforts that align with enterprise architecture standards.
• Serve as a technical authority and integrator across governance, GenAI capabilities, platform stability, and modernization initiatives.

Principal Engineer, ServiceNow Architect

Human Resources

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Receive direction from managers and exercises judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet customers financial needs

Teller

Product Manager

• Act as an advisor to senior leadership to develop or influence digital products
• Lead the strategy and resolution of highly complex and unique challenges
• Deliver long-term, large-scale solutions requiring vision, creativity, and innovation
• Coordinate highly complex activities and provide guidance to others
• Provide vision, direction, and expertise to senior leadership on implementing innovative digital business plans

Senior Lead Digital Product Manager – Authentication

Financial Planning and Analysis

• Create detailed financial models to analyze capital and growth strategies for clients
• Conduct extensive financial and industry due diligence to evaluate the risk/return parameters of a transaction
• Partner with Leveraged Finance and Coverage to structure and execute complex, fast-moving, leveraged acquisition finance, financial sponsor, and pre-IPO transactions
• Assist the senior banker and deal teams to analyze financial statements, conduct due diligence, build complex financial models, complete industry and comp analysis, and distill large amounts of information into concise memos that address key credit risks
• Participate in all aspects of deal coordination, including conducting due diligence efforts and drafting materials
• Maintain knowledge of structuring, marketing, and distribution processes associated with leveraged debt instruments
• Prepare marketing documents, including pitch materials, confidential offering memoranda, and management presentations
• Develop knowledge around credit and other related legal agreements and complex loan structures
• Demonstrate a strong understanding of Wells Fargo’s credit risk policies, risk appetite, and underwriting guidelines
• Support a collaborative and inclusive environment

Investment Banking Analyst – Leveraged Underwriting

• Manage the production of Wells Fargo Investment Institute (WFII) content.
• The primary responsibility is preparing report drafts for review, ensuring reports receive the proper review and approvals, and moving approved reports to publishers for distribution to Wealth & Investment Management investment professionals.
• Provide copy editing for WFII reports and monitor publication usage analytics, so leaders have the data they need to assess publication effectiveness.
• Maintain a weekly editorial calendar of new releases and upcoming releases.
• Develop publication production timelines, manage deadlines and release dates, and collaborate with Communication and Marketing partners to develop communication plans and promote content to investment professionals.
• Support the production of Wells Fargo Investment Institute content, including Global Securities Research, Global Investment Strategy, and/or Global Asset Allocation Strategy, and collaborate with the assigned publication lead for those groups to ensure coverage and balance workload.
• Manage report templates, ensuring that they comply with Americans with Disabilities Act (ADA) standards and Wells Fargo brand standards.
• Manage special projects in support of WFII leaders and analysts, and make recommendations to improve the quality of publications.

Investment Publications Lead

QA Engineer

• Perform hands-on QA scoring and review of WellsOne Fraud and Billing work to ensure accuracy, policy adherence, compliance alignment, and correct application of procedures.
• Apply QA methodology, scoring standards, and review thresholds consistently across all assigned evaluations.
• Document exceptions, errors, and discrepancies clearly and accurately, escalating issues in accordance with team procedures.
• Make final scoring decisions on fraud and dispute work and ensure proper documentation and communication of outcomes.
• Review systems, workstreams, and documentation to ensure company standards are met, exceptions are noted, and issues are escalated appropriately.
• Maintain, update, and improve desktop procedures, job aids, and QA process documentation in partnership with the QA Associate Manager.
• Support production of QA metrics, performance summaries, and insights reflecting trends, gaps, or risk indicators.
• Prepare calibration materials, facilitate calibration sessions, and ensure scoring consistency across reviewers and stakeholders.
• Provide coaching and feedback to QA team members to promote accuracy, adherence to standards, and ongoing capability building.
• Collaborate with business partners, operational leaders, and QA team members to ensure visibility into quality outcomes and emerging risks.

Senior Quality Assurance Administrator

Support Engineer

• Support Treasury Management Consultants by gathering, analyzing, and summarizing current clients, and prospect information to drive the sales process.
• Identify process improvement opportunities within your functional area to help streamline and enhance client and partner experiences.
• Research and assess operational requests tied to low- to medium-risk deliverables, evaluating alternatives and recommending the best path forward.
• Provide recommendations on more complex or nuanced situations, exercising sound judgment while deepening your understanding of policies, procedures, and compliance requirements.
• Serve as a key information resource for internal partners, stakeholders, and external clients—ensuring clarity, accuracy, and service excellence.

Treasury Management Sales Support Analyst

Manager

• Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
• This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Branch Manager – Midwest Charlotte District

• Coach, develop, and build a high-performing team
• Resolve low to moderately complex issues
• Identify opportunities for making banking easier for customers
• Mentor and guide talent development of direct reports

Branch Manager

Bilingual

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction.

Personal Banker, Bilingual Spanish

Artificial Intelligence

• Provide vision, direction, and expertise to oversee implementation of enterprise AI risk management policy, procedures, and governance processes with appropriate integration into AI and Model Risk Management practices across business groups and independent risk management.
• Translate policy requirements into corporate procedures, training, guidance documentation, and job aids to enable practical and consistent application of AI governance and AI risk management requirements.
• Act as a policy subject matter expert, translating complex business, technical, and regulatory needs related to AI and models into objectives, plans, specifications, resources, and long‑term goals.
• Educate front‑line partners on AI policy and governance requirements and implement effective monitoring routines to assess adherence and execution quality.
• Provide oversight and credible challenge of front‑line processes used to execute AI risk management and model risk requirements.
• Advise front‑line business on formal issues and corrective actions related to AI risk and model risk governance.
• Identify, monitor, report, and escalate policy violations and exceptions related to AI Risk Policy and Model Risk Policy.
• Execute and maintain AI risk and model risk governance controls, including documentation standards, control design, and monitoring activities.
• Analyze data to identify trends and root causes to assess AI and model‑related risks.
• Ensure artifact‑level data integrity, including identification and remediation of defects in systems of record (SOR) supporting AI and model governance.
• Provide coordination and support between Model Risk Officers (MROs), Group Model Risk Officers (GMROs), and front‑line AI service owners, model owners, developers, and governance teams.
• Define and implement strategies to integrate and align AI risk governance with other enterprise programs and risk teams to ensure AI and model risks are consistently considered and overseen across the firm.
• Develop and maintain partnerships with front line AI governance teams, model governance teams, and key risk partners.
• Develop and deliver presentations and key communications to AI governance, model risk executives, leaders, and stakeholders.
• Interpret and consolidate information into leadership reporting that is clear, actionable, and effectively communicates risk exposure and non compliance with AI and model risk policies.
• Ensure ongoing artifact level data integrity and remediation of defects within systems of record supporting AI and model risk governance.

Senior Lead Enterprise Risk Officer – Model Risk Management, AI and Model Governance

Financial Crime

• Serve as a senior legal advisor to Financial Crimes Risk Management and other stakeholders in analyzing financial crimes legal and regulatory issues and provide effective advice on complex legal matters involving digital asset products, platforms, and transactions
• Lead the strategy and resolution of highly complex and unique challenges in digital and traditional asset classes across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking, and coordination of highly complex activities and guidance to others
• Counsel compliance, investigations, and coverage strategy teams on crypto‑related customer due diligence, transaction monitoring, blockchain analytics, funds transfer recordkeeping, and wallet attribution issues.
• Advise compliance, business, and government and regulatory relations partners on legislative and regulatory digital asset proposals and policies regarding anti-money laundering, sanctions, fraud, digital identity, and other financial crimes issues
• Engage proactively and independently with business clients and develop an in-depth understanding of the firm’s digital asset strategy to help manage financial crimes risks
• Partner with business leaders and management of different lines of business to develop and implement risk management programs for digital assets in markets, lending, trading and consumer applications
• Assess legal risk of financial crime issues, both digital and traditional, and develop strategies for reducing legal exposure.
• Support the design and enhancement of AML and sanctions controls for digital asset activities, including stable coins, custody, payments, tokenization, and on‑/off‑ramp services.
• Review and assess third‑party risks related to digital asset service providers, blockchain infrastructure vendors, and crypto market utilities.
• Collaborate within the department and across business and staff functions as a subject matter expert on financial crimes in digital assets to address legal and risk issues in a manner consistent with the best interests of Wells Fargo.
• Monitor legal and regulatory developments in digital assets and proactively advise on potential impacts to the bank’s financial crimes risk profile
• Oversee and take an active role in the education and training of a team of attorneys

Assistant General Counsel, Financial Crimes, Digital Assets – Executive Director

• Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Operations

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Branch Operations Coordinator

Network Engineer

• Lead resolution and implementation of complex technical issues across large-scale network systems and applications
• Utilize diagnostic and simulation tools to troubleshoot, maintain, and restore services
• Evaluate data queries, create procedures, and perform limited programming to optimize systems
• Research performance trends and recommend process improvements
• Manage complex migrations, upgrades, installations, and configurations
• Assess production changes for risk, ensuring compliance with quality, security, and regulatory standards
• Identify technology process gaps and recommend improvements to meet SLAs
• Collaborate with peers, managers, and cross-functional teams to resolve issues and achieve goals
• Execute network changes via change control processes and support enterprise-level engineering projects
• Design, validate, and document B2B infrastructure services
• Ensure adherence to technology standards, design principles, and architectural guidelines
• Partner with Project Managers, Product Owners, and Application teams
• Drive modernization efforts and decommission legacy technologies
• Mitigate risks and manage dependencies to ensure proper sequencing and execution
• Align with Wells Fargo’s Risk Management policies and procedures

Principal Engineer, ServiceNow Architect

Teller

Senior Lead Digital Product Manager – Authentication

Investment Banking Analyst – Leveraged Underwriting

Investment Publications Lead

Senior Quality Assurance Administrator

Treasury Management Sales Support Analyst

Branch Manager – Midwest Charlotte District

Branch Manager

Personal Banker, Bilingual Spanish

Senior Lead Enterprise Risk Officer – Model Risk Management, AI and Model Governance

Assistant General Counsel, Financial Crimes, Digital Assets – Executive Director

Branch Manager

Branch Operations Coordinator

Lead Network Engineer – Secure Network Services