Wells Fargo

QA Engineer

• Perform hands-on QA scoring and review of WellsOne Fraud and Billing work to ensure accuracy, policy adherence, compliance alignment, and correct application of procedures.
• Apply QA methodology, scoring standards, and review thresholds consistently across all assigned evaluations.
• Document exceptions, errors, and discrepancies clearly and accurately, escalating issues in accordance with team procedures.
• Make final scoring decisions on fraud and dispute work and ensure proper documentation and communication of outcomes.
• Review systems, workstreams, and documentation to ensure company standards are met, exceptions are noted, and issues are escalated appropriately.
• Maintain, update, and improve desktop procedures, job aids, and QA process documentation in partnership with the QA Associate Manager.
• Support production of QA metrics, performance summaries, and insights reflecting trends, gaps, or risk indicators.
• Prepare calibration materials, facilitate calibration sessions, and ensure scoring consistency across reviewers and stakeholders.
• Provide coaching and feedback to QA team members to promote accuracy, adherence to standards, and ongoing capability building.
• Collaborate with business partners, operational leaders, and QA team members to ensure visibility into quality outcomes and emerging risks.

Senior Quality Assurance Administrator

Support Engineer

• Support Treasury Management Consultants by gathering, analyzing, and summarizing current clients, and prospect information to drive the sales process.
• Identify process improvement opportunities within your functional area to help streamline and enhance client and partner experiences.
• Research and assess operational requests tied to low- to medium-risk deliverables, evaluating alternatives and recommending the best path forward.
• Provide recommendations on more complex or nuanced situations, exercising sound judgment while deepening your understanding of policies, procedures, and compliance requirements.
• Serve as a key information resource for internal partners, stakeholders, and external clients—ensuring clarity, accuracy, and service excellence.

Treasury Management Sales Support Analyst

Manager

• Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
• This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Branch Manager – Midwest Charlotte District

• Coach, develop, and build a high-performing team
• Resolve low to moderately complex issues
• Identify opportunities for making banking easier for customers
• Mentor and guide talent development of direct reports

Branch Manager

Bilingual

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction.

Personal Banker, Bilingual Spanish

Artificial Intelligence

• Provide vision, direction, and expertise to oversee implementation of enterprise AI risk management policy, procedures, and governance processes with appropriate integration into AI and Model Risk Management practices across business groups and independent risk management.
• Translate policy requirements into corporate procedures, training, guidance documentation, and job aids to enable practical and consistent application of AI governance and AI risk management requirements.
• Act as a policy subject matter expert, translating complex business, technical, and regulatory needs related to AI and models into objectives, plans, specifications, resources, and long‑term goals.
• Educate front‑line partners on AI policy and governance requirements and implement effective monitoring routines to assess adherence and execution quality.
• Provide oversight and credible challenge of front‑line processes used to execute AI risk management and model risk requirements.
• Advise front‑line business on formal issues and corrective actions related to AI risk and model risk governance.
• Identify, monitor, report, and escalate policy violations and exceptions related to AI Risk Policy and Model Risk Policy.
• Execute and maintain AI risk and model risk governance controls, including documentation standards, control design, and monitoring activities.
• Analyze data to identify trends and root causes to assess AI and model‑related risks.
• Ensure artifact‑level data integrity, including identification and remediation of defects in systems of record (SOR) supporting AI and model governance.
• Provide coordination and support between Model Risk Officers (MROs), Group Model Risk Officers (GMROs), and front‑line AI service owners, model owners, developers, and governance teams.
• Define and implement strategies to integrate and align AI risk governance with other enterprise programs and risk teams to ensure AI and model risks are consistently considered and overseen across the firm.
• Develop and maintain partnerships with front line AI governance teams, model governance teams, and key risk partners.
• Develop and deliver presentations and key communications to AI governance, model risk executives, leaders, and stakeholders.
• Interpret and consolidate information into leadership reporting that is clear, actionable, and effectively communicates risk exposure and non compliance with AI and model risk policies.
• Ensure ongoing artifact level data integrity and remediation of defects within systems of record supporting AI and model risk governance.

Senior Lead Enterprise Risk Officer – Model Risk Management, AI and Model Governance

Financial Crime

• Serve as a senior legal advisor to Financial Crimes Risk Management and other stakeholders in analyzing financial crimes legal and regulatory issues and provide effective advice on complex legal matters involving digital asset products, platforms, and transactions
• Lead the strategy and resolution of highly complex and unique challenges in digital and traditional asset classes across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking, and coordination of highly complex activities and guidance to others
• Counsel compliance, investigations, and coverage strategy teams on crypto‑related customer due diligence, transaction monitoring, blockchain analytics, funds transfer recordkeeping, and wallet attribution issues.
• Advise compliance, business, and government and regulatory relations partners on legislative and regulatory digital asset proposals and policies regarding anti-money laundering, sanctions, fraud, digital identity, and other financial crimes issues
• Engage proactively and independently with business clients and develop an in-depth understanding of the firm’s digital asset strategy to help manage financial crimes risks
• Partner with business leaders and management of different lines of business to develop and implement risk management programs for digital assets in markets, lending, trading and consumer applications
• Assess legal risk of financial crime issues, both digital and traditional, and develop strategies for reducing legal exposure.
• Support the design and enhancement of AML and sanctions controls for digital asset activities, including stable coins, custody, payments, tokenization, and on‑/off‑ramp services.
• Review and assess third‑party risks related to digital asset service providers, blockchain infrastructure vendors, and crypto market utilities.
• Collaborate within the department and across business and staff functions as a subject matter expert on financial crimes in digital assets to address legal and risk issues in a manner consistent with the best interests of Wells Fargo.
• Monitor legal and regulatory developments in digital assets and proactively advise on potential impacts to the bank’s financial crimes risk profile
• Oversee and take an active role in the education and training of a team of attorneys

Assistant General Counsel, Financial Crimes, Digital Assets – Executive Director

• Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Operations

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Branch Operations Coordinator

Network Engineer

• Lead resolution and implementation of complex technical issues across large-scale network systems and applications
• Utilize diagnostic and simulation tools to troubleshoot, maintain, and restore services
• Evaluate data queries, create procedures, and perform limited programming to optimize systems
• Research performance trends and recommend process improvements
• Manage complex migrations, upgrades, installations, and configurations
• Assess production changes for risk, ensuring compliance with quality, security, and regulatory standards
• Identify technology process gaps and recommend improvements to meet SLAs
• Collaborate with peers, managers, and cross-functional teams to resolve issues and achieve goals
• Execute network changes via change control processes and support enterprise-level engineering projects
• Design, validate, and document B2B infrastructure services
• Ensure adherence to technology standards, design principles, and architectural guidelines
• Partner with Project Managers, Product Owners, and Application teams
• Drive modernization efforts and decommission legacy technologies
• Mitigate risks and manage dependencies to ensure proper sequencing and execution
• Align with Wells Fargo’s Risk Management policies and procedures

Lead Network Engineer – Secure Network Services

Sales

• Lead, coach, and grow high‑performing Sales Support teams; maintain a culture of belonging, trust, and shared success
• Recruit, hire, and onboard top talent; drive career development, internal mobility, and succession
• Orchestrate daily workflow and coverage; uphold documentation quality, policy adherence, and change readiness
• Guide repricing readiness (ARTi), dual disclosure, and clean data inputs; champion TMRT and Copilot adoption
• Communicate clearly with stakeholders; handle escalations with care and protect client trust
• Provide feedback to Business Initiatives (e.g., Roles & Responsibilities content) and drive continuous improvement across the sales support organization.

Manager, Treasury Management Sales Support

Business Analyst

• Partner with investment strategists to present written evaluation and charts including client approved publications
• Produce stock market commentary, market and economic reports for investment professionals and their clients
• Support the Investment Strategists in performing economic and market evaluation
• Contribute to the development of updated commentary for Market Charts
• Support the delivery of thematic-based research

Senior Wealth Investment Solutions Analyst – Global Asset Allocation

Security Engineer

• Lead computer security incident response activities for highly complex events
• Conduct technical investigation of security related incidents and post incident digital forensics to identify causes and recommend future mitigation strategies
• Provide security consulting on large projects for internal clients to ensure conformity with corporate information, security policy, and standards
• Design, document, test, maintain, and provide issue resolution recommendations for highly complex security solutions related to networking, cryptography, cloud, authentication and directory services, email, internet, applications, and endpoint security
• Review and correlate security logs
• Utilize subject matter knowledge in industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity
• Identify security vulnerabilities and issues, perform risk assessments, and evaluate remediation alternatives
• Collaborate and influence all levels of professionals including managers
• Lead a team to achieve objectives

Lead Information Security Engineer – Certificate Management Services

AI Engineer

• Design, enhance, and maintain the Tachyon Predictive Ops (TPOps) self-service MLOps framework, enabling rapid experimentation, training, deployment, and monitoring of AI models.
• Build cloud-native MDLC (Model Development Lifecycle) capabilities including model registry, versioning, lineage, and reproducibility.
• Develop unified libraries, SDKs, and extensible components that accelerate both predictive and generative AI workflows.
• Implement reusable automation patterns for model training, validation, deployment, and governance.
• Contribute to the Unified & Managed Predictive AI Platform, spanning on-premise infrastructure, GCP, and upcoming Azure ML integration.
• Implement real-time and batch inferencing capabilities supporting instant prediction use cases and scheduled batch pipelines.
• Support hybrid AI delivery patterns —predictive ML, GenAI workflows, agentic systems, and multi-agent orchestration.
• Build strategic observability features including drift detection, performance optimization, and open-standards monitoring integrations.
• Collaborate with MLOps, platform engineering, and architecture to ensure compliance with enterprise governance and operational excellence requirements.
• Design and develop scalable APIs and microservices to expose AI capabilities to enterprise applications.
• Implement automation and CI/CD patterns enabling consistent deployments across hybrid compute environments.
• Develop prompt engineering standards and reusable blueprints for LLM-powered developer tools such as Copilot, Devin.AI, and agentic systems.
• Work with data scientists, engineers, and platform teams to integrate AI pipelines and frameworks across the enterprise.
• Provide hands-on guidance to junior engineers on modern AI engineering and platform development patterns.

Senior Specialty Software Engineer – AI Engineering

Risk

• Act as an advisor to more experienced leaders in developing risk mitigation strategies for complex and highly integrated business specific risk across different business lines
• Monitor, measure, evaluate, and report impact of decisions and business controls to the relevant business group and enterprise function
• Lead the strategy and resolution of highly complex current and emerging risks requiring in depth evaluation across multiple areas or the enterprise, as well as good understanding of financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, and business process management
• Provide vision, direction, and expertise to more experienced leaders on implementing innovative and significant business solutions for highly complex risks associated with business operations
• Lead and mentor Control Management project or virtual teams
• Engage with all levels of roles across the business group, and serve as an experienced advisor in designing and implementing risk mitigation strategies, business processes, and controls that mitigate risks and address regulatory requirements

Senior Quality Assurance Administrator

Treasury Management Sales Support Analyst

Branch Manager – Midwest Charlotte District

Branch Manager

Personal Banker, Bilingual Spanish

Senior Lead Enterprise Risk Officer – Model Risk Management, AI and Model Governance

Assistant General Counsel, Financial Crimes, Digital Assets – Executive Director

Branch Manager

Branch Operations Coordinator

Lead Network Engineer – Secure Network Services

Manager, Treasury Management Sales Support

Senior Wealth Investment Solutions Analyst – Global Asset Allocation

Lead Information Security Engineer – Certificate Management Services

Senior Specialty Software Engineer – AI Engineering

Senior Lead Control Management Officer – Corporate Risk