Lead Wellbeing Benefits Consultant
Wells Fargo
Senior Technology Business Services Consultant
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • California, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $104,000 - $168,000 per year
Job Level
Senior
About the role
- Lead support functions and day ‑ to ‑ day operations across multiple business groups and contribute to large ‑ scale strategic initiatives.
- Drive operating excellence by improving efficiency, quality, and cost ‑ effectiveness, including capacity and pipeline management for assigned workstreams.
- Research and assess moderately complex business, operational, and strategic topics; synthesize findings and develop clear, actionable recommendations.
- Work independently to make well ‑ reasoned recommendations for support functions and programs, providing leadership with minimal direction.
- Plan and execute programs and initiatives that advance organization objectives (e.g., process simplification, AI adoption, and scalability).
- Collaborate and consult with team leaders to develop project plans, policies, procedures, and playbooks; standardize and document best practices.
- Provide support in relationship management and coordinate implementation of programs, services, and initiatives with cross ‑ functional partners (e.g., Product, Technology CIO, Operations, Finance).
- Support oversight and execution of strategic priorities, including defining and tracking OKRs/KPIs, monitoring progress, and driving decisions and trade ‑ offs.
- Ensure relevant enterprise policies and program requirements are understood and appropriately applied within teams; identify issues early and partner to resolve or escalate as needed.
- Maintain an integrated view of portfolio health, milestones, and dependencies; prepare executive ‑ ready updates, roadmaps, and decision materials.
- Partner with stakeholders across the business to proactively identify, prioritize, and address issues; enable decisions that balance customer, risk, and business outcomes.
- Provide guidance and informal leadership to less ‑ experienced consultants, coach teams on execution discipline, communication, and stakeholder engagement.
Requirements
- 4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
- 3+ years of demonstrated ability to lead support functions or operations across multiple business groups, aligning operating models, processes, and playbooks to business goals
- 3+ years of program/portfolio execution experience across intake, prioritization, delivery, adoption, and stabilization
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program executionportfolio managementcapacity managementpipeline managementprocess simplificationAI adoptionKPI trackingOKR definitionstrategic planningbusiness analysis
Soft skills
leadershipindependent decision-makingcollaborationcommunicationrelationship managementcoachingstakeholder engagementproblem-solvingorganizational skillsstrategic thinking
