Wells Fargo

Lead Business Execution Consultant – Fraud Claims Management, Capacity Planning

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Charlotte • Arizona • Iowa • United States

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Job Level

Senior

About the role

  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies
  • Review strategic approaches and effectiveness of support function and business performance
  • Perform assessments through fact finding and data requiring creative approaches
  • Make decisions in highly complex and multifaceted situations
  • Collaborate and consult with members of the Business Execution team and team leaders

Requirements

  • 5+ years of Business Execution, Implementation, or Strategic Planning experience
  • 5+ years’ of extensive analytical experience
  • 5+ years’ experience Capacity Planning/Forecasting
  • 5+ years of experience using advanced level of proficiency in MS Excel
  • Ability to think creatively to build out advanced Excel spreadsheets from scratch
  • 5+ years of experience analyzing information from multiple data sources
  • Experience in longer term capacity planning
  • Knowledge of workforce management, workforce operations, business analytics, forecasting system/tools and predictive modeling
  • Knowledge of call center statistics and technology
  • Experience in WFM tools, i.e. Aspect, eWFM, and/or NICE IEX
Benefits
  • Equal opportunity employer
  • Medical accommodations available upon request
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business ExecutionImplementationStrategic Planninganalytical experienceCapacity PlanningForecastingMS Exceldata analysispredictive modelingworkforce management
Soft Skills
accountabilitycreative thinkingcollaborationconsultationdecision makingrisk managementefficiency creation