Wells Fargo

Director of Digital Authentication

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • California • North Carolina • United States

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Salary

💰 $185,000 - $300,000 per year

Job Level

Lead

About the role

  • Own the end-to-end strategy and roadmap for digital authentication experiences across the enterprise
  • Translate customer, business and regulatory needs into scalable authentication solutions that reduce friction while strengthening security
  • Partner closely with Information Security, Fraud, Legal, Compliance and Risk teams to ensure solutions meet policy, regulatory and control requirements
  • Use data, experimentation and customer insights to continuously optimize authentication journeys, balancing conversion, protection and customer trust
  • Drive alignment across platforms and lines of business to ensure consistent, reusable authentication capabilities
  • Manage relationships with vendors that support our digital authentication experience
  • Manage and develop two or more specialized teams of managers and digital professional individual contributors
  • Identify opportunities and strategies for programs and initiatives with impact across the business line and may have enterprise-wide impact
  • Lead the team by making strategic decisions to resolve highly complex issues
  • Collaborate with and influence all levels of professionals, including senior leadership
  • Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives
  • Develop and guide a culture of talent development to meet business objectives and strategy.

Requirements

  • 8+ years of digital product management or leadership experience
  • 4+ years of management or leadership experience
  • Experience working with authentication and identity technical solutions, fraud prevention and information security
  • Proven success leading multi-team digital product organizations within a large, matrixed financial services environment
  • Demonstrated ability to develop and execute digital strategies with enterprise-level impact
  • Strong capability to resolve highly complex digital product, customer experience, analytics, or content challenges through strategic decision‑making
  • Expertise in interpreting and applying policies, procedures, and risk requirements within regulated environments
  • Experience influencing and collaborating with senior leaders and cross-functional partners
  • Track record of effectively managing budgets, resource planning, and performance against strategic objectives
  • Commitment to building high-performing teams and fostering a culture of talent development
  • Advanced knowledge of digital product lifecycle management, customer research, and data-driven decision frameworks.
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital product managementauthentication solutionsidentity technical solutionsfraud preventioninformation securitydigital strategiesdigital product lifecycle managementcustomer researchdata-driven decision frameworks
Soft Skills
strategic decision-makingcollaborationinfluencetalent developmentrelationship managementresource planningbudget managementproblem-solvingleadership