Analytics Director – Merchant Services
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Wilmington • Arizona • California • United States
Visit company websiteExplore more
Salary
💰 $159,000 - $305,000 per year
Job Level
About the role
- Lead, coach, and develop a team of analytics consultants, setting clear expectations, providing ongoing feedback, and supporting career growth
- Establish analytical standards and best practices to ensure consistency, accuracy, and impact across all deliverables
- Partner with senior business leaders to identify and prioritize analytics needs, translating business questions into a forward‑looking analytics roadmap
- Oversee analyses that inform business cases for new products, pricing strategies, and targeted merchant segments
- Guide deep‑dive analyses of key KPIs such as conversion, penetration, attrition, and merchant lifecycle performance
- Review and synthesize insights on merchant behavior trends (e.g., transaction volume, activation cycle times) and ensure findings are clearly communicated
- Ensure statistical rigor in analyses, including identification of meaningful differences in performance by industry, segment, or cohort
- Serve as a trusted advisor to leadership by framing insights in a way that drives decisions and action
- Support high‑visibility data requests, including audits, regulatory reviews, and executive presentations
- Ensure team operations align with established procedures, compliance requirements, and risk management policies
- Drive adoption of new tools, technologies, and analytical methods to continuously elevate team capabilities
Requirements
- 8+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
- 8+ years of experience leading end‑to‑end analytical work, including framing problems, conducting analysis, synthesizing insights, and influencing leadership decisions
- Prior experience managing or leading analytics professionals, including coaching, mentoring, and performance management
- Strong analytical skills with a high attention to detail and data quality
- Demonstrated ability to interpret customer and operational data, identify themes, and translate insights into clear business recommendations
- Deep understanding of statistical and advanced analytics techniques, including hypothesis testing, regression analysis, and machine learning
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analyticsstatistical analysishypothesis testingregression analysismachine learningdata qualityKPI analysisdata synthesisbusiness case developmentanalytical methods
Soft Skills
leadershipcoachingmentoringcommunicationproblem framingattention to detaildecision makingcollaborationperformance managementinsight translation