Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as a key participant in providing strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
Ensure communication and information flow between business and technology teams

Requirements

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of experience in CCaaS implementation, configuration, or routing design (Five9, Genesys Cloud CX, Talkdesk, Amazon Connect, etc)
3+ years of experience with strong foundational telephony background in IVR/Call Routing and Softphone

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business Systems DataBusiness Systems DesigningCCaaS implementationCCaaS configurationCCaaS routing designIVRCall RoutingSoftphone

Soft Skills

leadershipcollaborationcommunicationproblem-solvingstrategic thinking