Senior Manager – Field Services Technology Operations
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New Jersey • New York • United States
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Salary
💰 $167,000 - $260,000 per year
Job Level
About the role
- Manage and develop teams of managers and individual contributors performing work of moderate complexity and risk within Technology Operations.
- Oversee operational outcomes of critical IT services delivered by network services, database services, and infrastructure services, including server and storage environments.
- Engage, influence, and collaborate with stakeholders, internal partners, and peer organizations.
- Identify, recommend, and drive improvements in technology operations processes and capabilities.
- Leverage metrics and analytics to support highly automated, latency ‑ sensitive, and business ‑ critical applications.
- Lead key strategic initiatives related to infrastructure availability and service continuity.
- Oversee backup, recovery, and periodic resilience testing to ensure business continuity.
- Partner with IT Risk, Compliance, and all lines of defense—including Audit—to ensure platform risks are proactively identified and mitigated.
- Implement sustainable controls in partnership with Operational Risk to maintain a strong risk posture.
- Manage cost structures, demand planning, and resource capacity—including external resources as appropriate.
- Set strategy, priorities, and direction for the technology operations teams to meet business and operational commitments.
- Interpret, implement, and enhance policies and procedures to support operational effectiveness.
- Collaborate with and influence stakeholders at all levels, including senior managers.
- Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives.
- Build and reinforce a culture of talent development, continuous improvement, and operational excellence.
Requirements
- 6+ years of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
- 3+ years in setting strategy, automation, and continuous improvements
- 3+ years managing and developing managers and/or senior individual contributors in an IT or end-user environment
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technology operationsautomationprocess improvementmetrics and analyticsbackup and recoveryresilience testingrisk managementcost managementdemand planningresource capacity management
Soft Skills
leadershipcollaborationinfluencestakeholder engagementstrategic thinkingtalent developmentoperational excellencecommunicationteam managementorganizational skills